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Q. What is Epic Marketing?

A. Epic Marketing is the best free marketing plan you can get. Everyone who signs up to SimplyCast is placed on the Epic Free Marketing plan which consists of: ...

Q. Can I delete a "from email" address?

A. The system currently does not allow you to do this through the site, but you may send the email address to us at support@simplycast.com and we will delete it for you.

Q. How do I permanently change the Sender name? It puts in my name but I want it to be the company name.

A. To change the Sender name to your Company: Click on My Account. Click on Account Details. Click Edit next to the Account Details header. At this time the First Name and Last Name is what...

Q. What are the allow overages and premium mailing selections?

A. Overages is if for example you were sending a mailing to over 250,000 you could pay for each email address on its own. So if you were 50 over it would still allow you to mail to them all and we...

Q. Would I be able to use different "from" email addresses?

A. Yes, you may select different from addresses when you go to send out your campaign. If you wish to add additional from addresses, you may do so from the My Account menu.

Q. Am I able to remove my sender address?

A. You can change your physical address by changing it in your address details under My Account. You can't remove it completely, you must have a physical address, but you can edit this information in...

Q. How can I downsize my account?

A. You can downsize your account at anytime. Contact your account manager to find out more. It should be noted that if you have unused emails remaining at the end of the month, they do not carry over.

Q. Can I share an account with multiple users?

A. It is possible for more than one user to log into the same account; however, it is not recommended. If you are sharing an account ensure that only one user is logged into the system at a time.

Q. How do I add an additional sender email address?

A. To add an additional from: email address, go the "My Account" page and use the "Sender Addresses" link to add an additional sender address. When you add the address, the system sends an email to...

Q. What's different about having a private IP?

A. When you are on a private IP, there are no other users on that IP with you. This means that if you have a good sender score you will get better deliverability. It also means you would not have to...

Q. How can I change the password for my account?

A. When you are logged into your account, go to the 'My Account' page. When you are on that page, on the 'Home' tab there is a link to change your password. Click on that link then follow the steps.

Q. How do I change my primary email address?

A. In order to change your primary email address you must contact customer care, either by email or by phone at 1-877-312-4979 ext. 2.

Q. How do I view my subscription details?

A. To view your subscription detail, log into your account and click on the 'My Account' link. After you click this link, click on the 'Manage Subscription' tab which will bring you to your...

Q. How can you view remaining credits in your account for the month?

A. There are two places you can see the number of credits that you have left. The first place is at the top of the page where it will say how many credits you have left on your current plan. The...

Q. Do you know my password?

A. No, our Customer Care team cannot provide your password to you. All passwords are encrypted for security purposes. ...

Q. How do I change credit cards on this account

A. Once logged into your account. Under My Account, click on Update Billing. Edit the credit card information and click Update.

Client Testimonials

I really appreciate working with SimplyCast. They provide very good value, and their project creation process gives you the flexibility not always found with other products. QuotationMark

Melanie Reinhart


Of all the email marketing tools we've tried in the past, SimplyCast is the most user friendly and cost effective system. The customer service and technical support that we are provided with is truly unbeatable. Keep up the good work everyone!  QuotationMark

Cory Goodman

Multi-Channel Marketing Blog    


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So now that version 7.4 is out the door and ready for use, what is there to get excited about? Lots.

A+ Rating With the Better Business Bureau

SimplyCast has been a Better Business Bureau Accredited business since December 2000. This means it supports BBB's services to the public and meets the BBB Accreditation standards.

To read further on our A+ relationship with the Better Business Bureau, please go here.

30-Day Money Back Guarantee

The SimplyCast team is so convinced that you will absolutely love our easy-to-use Interactive Marketing products, that we are willing to offer a 30 day, risk free money-back guarantee.

If you are unhappy at anytime within 30 days of purchasing one of our email based services, then simply let us know and one of our customer care specialists will refund your purchase in a prompt and courteous manner.

Contact our customer care team by email or phone at
1.877.312.4979 ext. 2.

No Sales Tax!

Being that we are a Canadian Company based out of Dartmouth, Nova Scotia, we do not have to charge any sales tax for any of our International Customers, which include everyone based in the United States of America and abroad.

Our Best Price Promise

At SimplyCast, we strive to provide our customers with the highest quality service at the best price.

In order to continue to help you grow your business and stay on budget, our promise to you is to provide the best price possible.

If you find a similar service advertised or quoted by another company that is similar to a service offered by SimplyCast, contact us by email or phone with either the website link or quote.

The SimplyCast team knows that our Best Price Promise will keep everyone working hard to please you, so that you can keep enjoying SimplyCast's Interactive Marketing Service and grow your business.

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