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Q. Does SimplyCast provide lists for voice broadcasting?

A. No, SimplyCast does not provide lists of any kind and recommend if you do purchase lists, that they are opt-in and from reputable providers.

Q. Which browser should I be using with the voice broadcasting software?

A. The SimplyCast team highly recommends using the latest version of Firefox or Google Chrome.

Q. How effective is email marketing?

A. Short answer? Very. Long answer? Very effective. Honestly, email is a very effective marketing medium. To really shed some light on it, let’s look at why it is effective. And, to do that, we need...

Q. Does the Epic Free Marketing plan cost anything?

A. The epic free marketing plan is free to anyone who signs up. As long as you keep your sending volume to a certain level, you will not have to pay anything for your online marketing.

Q. What is Epic Email Marketing?

A. Epic email marketing is a free marketing plan are given when signing up for SimplyCast. Everyone who signs up is placed on the Epic Free Marketing plan and gets 5,000 email sends every month. This...

Q. What is Epic Marketing?

A. Epic Marketing is the best free marketing plan you can get. Everyone who signs up to SimplyCast is placed on the Epic Free Marketing plan which consists of: ...

Q. Is there a plugin I can download for Salesforce?

A. To download the plugin for Salesforce, please login to your SimplyCast account and click here. ...

Q. Can you tell me about SimplyCast's Premium white-label option?

A. When sending out your mailings it will include the Powered By SimplyCast branding logo at the bottom of each email. You have the option to have this logo removed permanently by choosing the Premium...

Q. Do you use SPF (Sender Policy Framework) and DKIM (Domain Keys Identified Mail)?

A. Yes, we currently use SPF. DKIM is available for accounts that have purchased a private IP. Contact your account manager for further details.

Q. What is wrong with the buy it now page display?

A. If you are working with Internet Explorer 8, your security settings may not render the proper elements of the page (such as the css style sheets that are part of the page's design of the secure...

Q. Is there an API for SimplyCast? Can I use it to handle subscribe/unsubscribe functions?

A. Unfortunately we do not have an API available at this time; however, we expect to have an API available shortly. Check back with us again soon!

Q. Can I create branded email campaigns?

A. You can use your own templates, logos, images, etc. when creating your campaigns for branding purposes. We also have an additional premium feature that removes our logo 'Powered by SimplyCast' from...

Q. Where can I see examples of design templates?

A. Simply log into your account and create a new campaign. After you assign it a name and select the type of project you wish to create, the next step is to select a template. Choose from one of our...

Q. Can we prohibit the 'Powered by SimplyCast' logo from appearing in our emails?

A. Yes, there is an option when you purchase called "Premium Mailing Option" that removes the branding logo. This costs an additional 35% more (calculated from price of the package you are purchasing)...

Q. Can your company help me increase the sale of my product?

A. What we offer is a service that you can use to send out email marketing campaigns. You have to have your own list of double opt-in email addresses that you may send to. SimplyCast does not rent, or...

Q. Do you offer a downloadable email software solution?

A. We only offer SimplyCast, which is an online Multi-Channel Marketing service. Please visit our website at http://www.simplycast.com for more information on our application.

Q. If I upgrade my plan, do I keep the same dedicated IP address?

A. When you upgrade your Professional Marketer plan, you will keep the same dedicated IP address you were assigned as long as you are upgrading to another Professional Marketer package.

Q. I see that I am billed each month whether I send a newsletter out or not. Why is this?

A. This is not the case, you are billed every month you are signed up for the service. The only way to stop being billed is to cancel your subsciption.

Q. If I send 5,000 emails this month and then need to send 10,000 next, can billing adjust?

A. Absolutely - our plans are very flexible. You may upgrade your account, roll back to a lower package, etc. at any time right from within your account.

Q. Am I charged for bounced emails?

A. No, you are not charged for any hard bounced emails in your mailing list once they have been flagged as "HB" in the status field.

Q. I need to send out a campaign and it will exceed my monthly limit. How will I be charged?

A. You can set your account to allow overages - When you do this you will be charged for the extra credits you need. It charges you at a per email price. To set this up, just go to My Account/Update...

Q. Does your service help remove IPs from blacklists?

A. We provide listing and delisting notifications, but we cannot automatically delist your IP for you. You must follow the removal instructions of the blacklist you are listed on in order to be removed.

Q. I don't live in North America, can I still use your service?

A. Yes you can! SimplyCast is available to anyone that has an internet connection and wishes to do interactive marketing! If you have any questions concerning our service please contact our customer...

Q. Can you tell me how long it will take for a campaign to go out?

A. Most campaigns will be sent out in 10 to 15 minutes unless the campaign requires administrator approval. Messages require administrator approval if they are new users, have a chance to be flagged...

Q. Can I send file attachments?

A. File attachments of any kind should be avoided in email marketing. This is because few recipients will open an email file attachment from an unfamiliar source. We've all heard of (or experienced)...

Q. How do I get started with SimplyCast?

A. Getting started with SimplyCast is easy. To begin: Log into your SimplyCast account. If you do not have an account, you can create one here: http://www.simplycast.com. Once you're logged in...

Q. What image formats can be used with SimplyCast?

A. Only web-friendly image formats such as .jpg, and .gif may be used with SimplyCast.

Q. What happens when a recipient responds to my message?

A. Messages that are sent out use the from: email address associated with your account. When a recipient replies, emails are sent back to you directly as if the recipient replied to any other email.

Q. I need to know how to format an excel spreadsheet for email addresses.

A. Make sure that you put all of your data in separate columns. For example, for email addresses, put them in one column, and add additional columns for any additional fields you may have.

Q. What is a Whitelist?

A. A Whitelist is a list of pre-authorized email addresses, domains, or email server addresses (IP addresses) determined by the recipient or recipient's mail server that will allow email messages...

Q. What is a Landing Page?

A. A Landing Page is the first page of your site viewed, when a user is directed to your site from a link. Any page can be a landing page, the general purpose is to provide additional information...

Q. What do you mean by the "Fields"?

A. These are what you see when an email drops into your inbox. Like an envelope, the Fields give you a hint of what's inside. With business people and consumers receiving multiple emails each day...

Q. The system said that my message(s) were sent out but disappeared from the queue.

A. It is possible that an administrator has declined your campaign based on the contents of the message. Make sure that the contents of your campaigns comply with our Terms and Conditions.

Q. Does it send/work off our servers or yours?

A. The entire service is hosted on SimplyCast's servers. On top of this, anything sent out using our service is also done through our servers.

Q. Do you have video tutorials I can watch?

A. Yes we do have video tutorials! In most cases when you log into the application you will see videos next to sections where applicable. We are also creating videos for many of the FAQ's in order to...

Q. How can I make money using your service?

A. SimplyCast has just launched our affiliate program which will allow you make money. If you wish to learn more about this service, please contact 1-877-312-4979 ext. 1.

Q. Can SimplyCast work with hand helds such as iphone and Blackberry?

A. You are able to use SimplyCast's service on iPhones and Blackberrys but it is not optimal. We recommend that you use the service on a laptop or desktop computer.

Q. How do I delete an image in my image gallery?

A. To delete an image, click on the insert image icon that you use to upload and insert images. On the top left-corner of the insert image window, you will see a list of images that you have uploaded...

Q. What does Double Opt-in mean?

A. When subscribing email recipients to an email list or newsletter, Double Opt-in or Closed-loop Opt-in is the recommended format by best practices. With double opt-in, the submitted name is not...

Q. What is the difference between SimplyCast and iContact/Constant Contact?

A. SimplyCast's main difference is its pricing structure, which is based on the number of emails sent versus the number of contacts in your list, which is the pricing structure of other companies.

Q. How do you check if you are blacklisted?

A. We have a blacklist monitoring tool located here. You can sign up for a trial account, or use the Check IP function to do a check on your server IP address.

Q. Am I charged for bounced emails?

A. Initially, the system is unable to tell which emails will hard bounce and which will not. ...

Q. The image (jpeg/gif) I uploaded looks blurry.

A. Did you resize (enlarge) the image? ...

Q. Does SimplyCast have telephone support?

A. Have a question for us? ...

Q. Are DKIM, Domain Keys, or SPF records supported?

A. Yes, they can be set up upon your request. However, this is only available for clients with the professional marketing plan which includes a private IP.

Q. What is an IP Address?

A. An IP address (Internet Protocol address) is a unique identifier for a computer on the Internet. It is written as four numbers separated by periods.

Q. Do I need to download SimplyCast?

A. No, you do not have to download SimplyCast because it is a web-based application. Simply log into the website and start sending out campaigns!

Client Testimonials

I really appreciate working with SimplyCast. They provide very good value, and their project creation process gives you the flexibility not always found with other products. QuotationMark

Melanie Reinhart


Of all the email marketing tools we've tried in the past, SimplyCast is the most user friendly and cost effective system. The customer service and technical support that we are provided with is truly unbeatable. Keep up the good work everyone!  QuotationMark

Cory Goodman

Multi-Channel Marketing Blog    


Is Fax Marketing Dead? Here’s 12 Reasons Why It Isn’t

Here are 12 reasons why fax marketing is far from dead and why you should be using it.

Version 7.4 of SimplyCast Released - Includes SugarCRM Integration and More

So now that version 7.4 is out the door and ready for use, what is there to get excited about? Lots.

A+ Rating With the Better Business Bureau

SimplyCast has been a Better Business Bureau Accredited business since December 2000. This means it supports BBB's services to the public and meets the BBB Accreditation standards.

To read further on our A+ relationship with the Better Business Bureau, please go here.

30-Day Money Back Guarantee

The SimplyCast team is so convinced that you will absolutely love our easy-to-use Interactive Marketing products, that we are willing to offer a 30 day, risk free money-back guarantee.

If you are unhappy at anytime within 30 days of purchasing one of our email based services, then simply let us know and one of our customer care specialists will refund your purchase in a prompt and courteous manner.

Contact our customer care team by email or phone at
1.877.312.4979 ext. 2.

No Sales Tax!

Being that we are a Canadian Company based out of Dartmouth, Nova Scotia, we do not have to charge any sales tax for any of our International Customers, which include everyone based in the United States of America and abroad.

Our Best Price Promise

At SimplyCast, we strive to provide our customers with the highest quality service at the best price.

In order to continue to help you grow your business and stay on budget, our promise to you is to provide the best price possible.

If you find a similar service advertised or quoted by another company that is similar to a service offered by SimplyCast, contact us by email or phone with either the website link or quote.

The SimplyCast team knows that our Best Price Promise will keep everyone working hard to please you, so that you can keep enjoying SimplyCast's Interactive Marketing Service and grow your business.

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