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Q. Where can I see the next billing date for my account?

A. You can view the next billing date by clicking on the "My Account" button in the top-left corner of the page after you've logged into your SimplyCast account.

Q. I have a question about billing, what should I do?

A. Any questions you have about billing you should either email customer care or contact them by phone at 1-877-312-4979 ext.2

Q. What happens if I send to more contacts than I have purchased?

A. If you send to more contacts than you have purchased, you will be charged overages. Overage charges are additional fees based on the subscription purchased when you exceed the amount of available...

Q. Am I upgraded to a higher account if I send over my limit?

A. No, you will be prompted to either renew your subscription early, upgrade your subscription, or enable overages. You can set your account to allow overages through the My Account menu by updating...

Q. Are you automatically updated to a higher account if you send more then the specified amount of emails?

A. No, you will be prompted to either renew your subscription early, upgrade your subscription, or enable overages. You can set your account to allow overages through the My Account menu by updating...

Q. What happens to any leftover credits when the account renews?

A. Leftover credits are lost when your SimplyCast monthly subscription is renewed. If you do not wish to lose these credits, you have the option to purchase a pay-as-you-go plan instead. Pay-as-you-go...

Q. What happens if I renew my subscription early?

A. If you renew your subscription early there are several things that happen. ...

Q. I want to upgrade my monthly plan, how do I do that and where can I see the rates?

A. You can view all our plans and pricing on the "Manage Subscription" tab of the "My Account" page when you log into your SimplyCast account.

Q. When does my subcription renew?

A. Monthly subscriptions renew every 30 days after purchase until the monthly plan is canceled. Please note that there are no refunds for fees paid.

Q. If I pay annually how can I upgrade for a single month?

A. If you are on a yearly package and upgrade your package, it will also upgrade the rest of your months remaining in that yearly package. If you only wish to upgrade for one month then you can either...

Client Testimonials

I really appreciate working with SimplyCast. They provide very good value, and their project creation process gives you the flexibility not always found with other products. QuotationMark

Melanie Reinhart


Of all the email marketing tools we've tried in the past, SimplyCast is the most user friendly and cost effective system. The customer service and technical support that we are provided with is truly unbeatable. Keep up the good work everyone!  QuotationMark

Cory Goodman

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A+ Rating With the Better Business Bureau

SimplyCast has been a Better Business Bureau Accredited business since December 2000. This means it supports BBB's services to the public and meets the BBB Accreditation standards.

To read further on our A+ relationship with the Better Business Bureau, please go here.

30-Day Money Back Guarantee

The SimplyCast team is so convinced that you will absolutely love our easy-to-use Interactive Marketing products, that we are willing to offer a 30 day, risk free money-back guarantee.

If you are unhappy at anytime within 30 days of purchasing one of our email based services, then simply let us know and one of our customer care specialists will refund your purchase in a prompt and courteous manner.

Contact our customer care team by email or phone at
1.877.312.4979 ext. 2.

No Sales Tax!

Being that we are a Canadian Company based out of Dartmouth, Nova Scotia, we do not have to charge any sales tax for any of our International Customers, which include everyone based in the United States of America and abroad.

Our Best Price Promise

At SimplyCast, we strive to provide our customers with the highest quality service at the best price.

In order to continue to help you grow your business and stay on budget, our promise to you is to provide the best price possible.

If you find a similar service advertised or quoted by another company that is similar to a service offered by SimplyCast, contact us by email or phone with either the website link or quote.

The SimplyCast team knows that our Best Price Promise will keep everyone working hard to please you, so that you can keep enjoying SimplyCast's Interactive Marketing Service and grow your business.

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