A. The system will attempt to accept all variations of phone numbers. However we recommend 10 digits with no special characters or white space.
A. In HTML email you can also include a picture of your product.
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A. You can change your physical address by changing it in your address details under My Account. You can't remove it completely, you must have a physical address, but you can edit this information in...
A. No, you are not charged for any hard bounced emails in your mailing list once they have been flagged as "HB" in the status field.
A. Initially, the system is unable to tell which emails will hard bounce and which will not.
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A. No, you will be prompted to either renew your subscription early, upgrade your subscription, or enable overages. You can set your account to allow overages through the My Account menu by updating...
A. Yes, they can be set up upon your request. However, this is only available for clients with the professional marketing plan which includes a private IP.
A. No, you will be prompted to either renew your subscription early, upgrade your subscription, or enable overages. You can set your account to allow overages through the My Account menu by updating...
A. These can sometimes work well in conventional direct mail, but rarely works with email.
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A. ""Quality service." "The best." "Leading-edge products."" These are empty phrases when not supported by specifics and proof.
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A. In dealing with the limits of plain text, many copywriters are tempted to apply all caps to words and phrases for emphasis.
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A. Email addresses do not always include a proper name.
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A. By adding another sender address yes it is possible to send from a different from address. Further – you can go as far as to change the location associated with the business by modifying the...
A. You can use your own templates, logos, images, etc. when creating your campaigns for branding purposes. We also have an additional premium feature that removes our logo 'Powered by SimplyCast' from...
A. The system currently does not allow you to do this through the site, but you may send the email address to us at support@simplycast.com and we will delete it for you.
A. Yes – with the pro-marketer package users receive a private IP in which to send from. To upgrade to pro-marketer, log in to your account, click My Account, click Manage Subscription and choose a...
A. No, this is required when sending bulk mail to your recipients to comply with the CAN-SPAM act. You must ensure that the address information is correct and accurate. If you need to change your...
A. Yes, you can choose the time and date of when your broadcast takes place. Just use the time picker on the send page and click schedule time. You can also select send now which will process your...
A. To follow SimplyCast's terms and conditions , you can only send an email to someone who has chosen to opt-in to a list.
A. File attachments of any kind should be avoided in email marketing. This is because few recipients will open an email file attachment from an unfamiliar source. We've all heard of (or experienced)...
A. It is possible for more than one user to log into the same account; however, it is not recommended. If you are sharing an account ensure that only one user is logged into the system at a time.
A. Yes, you can use PayPal if you sign up for a pre-paid plan for at least 3 months in advance or a pay-as-you-go plan.
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A. A PSD can not be used to create an email campaign, however if you've got Adobe Photoshop the file can be opened, saved as a JPEG and imported into the editor. To do so, open the PSD file, click...
A. You are able to use SimplyCast's service on iPhones and Blackberrys but it is not optimal. We recommend that you use the service on a laptop or desktop computer.
A. Yes, there is an option when you purchase called "Premium Mailing Option" that removes the branding logo. This costs an additional 35% more (calculated from price of the package you are purchasing)...
A. This refers to a law that establishes requirements for those who send email with the primary purpose of advertising or promoting a commercial product or service. All emails that are sent out via...
A. When sending out your mailings it will include the Powered By SimplyCast branding logo at the bottom of each email. You have the option to have this logo removed permanently by choosing the Premium...
A. Most campaigns will be sent out in 10 to 15 minutes unless the campaign requires administrator approval. Messages require administrator approval if they are new users, have a chance to be flagged...
A. What we offer is a service that you can use to send out email marketing campaigns. You have to have your own list of double opt-in email addresses that you may send to. SimplyCast does not rent, or...
A. Email is personal communication. More personal, in fact, than mail delivered by post.
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A. Team is a terrific word. When you think of a team you conjure up images of trained, dedicated professionals working together to make it happen.
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A. No, there are no long term contracts with SimplyCast. You can sign up for a minimum of one month!
A. No, you do not have to download SimplyCast because it is a web-based application.
Simply log into the website and start sending out campaigns!
A. Yes, we have a non-profit program available. Please sign up for a trial and request an application form from sales@simplycast.com. When you receive the form, fill in the requested information and...
A. Yes we do have video tutorials! In most cases when you log into the application you will see videos next to sections where applicable. We are also creating videos for many of the FAQ's in order to...
A. No, our Customer Care team cannot provide your password to you. All passwords are encrypted for security purposes.
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A. We only offer SimplyCast, which is an online Multi-Channel Marketing service. Please visit our website at http://www.simplycast.com for more information on our application.
A. We do offer a reseller, known as affiliate which you can find under the 'Affiliate' tab on the 'My Account' page. We also offer white label mailing for an additional 35%
A. No, all lists must be supplied by you, and they must be double opt-in. You may not use purchased, harvested, or rented lists. This is violation of our terms and conditions and will get your account...
A. Yes, we currently use SPF. DKIM is available for accounts that have purchased a private IP. Contact your account manager for further details.
A. The entire service is hosted on SimplyCast's servers. On top of this, anything sent out using our service is also done through our servers.
A. Have a question for us?
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A. Yes, subaccounts are available. You can sign up new users in your account and limit what permissions that have. For more on this, please read this
A. No, SimplyCast does not provide lists of any kind and recommend if you do purchase lists, that they are opt-in and from reputable providers.
A. Yes you will be assigned a dedicated account manager with the Epic Free Marketing plan.
A. The epic free marketing plan is free to anyone who signs up. As long as you keep your sending volume to a certain level, you will not have to pay anything for your online marketing.
A. There are two different purchasing options for this. You can purchase credits in which one credit would count as being able to send one email. You can also purchase a contact based subscription...
A. We provide listing and delisting notifications, but we cannot automatically delist your IP for you. You must follow the removal instructions of the blacklist you are listed on in order to be removed.
A. Don't design your email message to look like a print advertisement or banner ad. Just because these are effective in other media doesn't mean they will perform well in an email. Usually,...
A. A drop-text is a text message that appears when your curser hovers over a graphic.
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A. Email marketing is not a hit and run medium.
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A. Absolutely. If your campaign is pending to go out but has not started you can find an abort button located in the Reports section of the email channel. Sometimes depending on resolution it requires...
A. As per our Terms of Service, we do not allow purchased lists or MLM. Also, we monitor the content being sent from our servers. We have automated features like feedback loops, bounce and unsubscribe...
A. As per our Terms of Service, we do not allow purchased lists or MLM. Also, we monitor the content being sent from our servers. We have automated features like feedback loops, bounce and unsubscribe...
A. When you are logged into your account, go to the 'My Account' page. When you are on that page, on the 'Home' tab there is a link to change your password. Click on that link then follow the steps.
A. You need to have complete address information - it is required to be CAN-SPAM complaint. If you are missing data in your address fields, you mailings will likely be rejected by one of our system...
A. You can downsize your account at anytime. Contact your account manager to find out more. It should be noted that if you have unused emails remaining at the end of the month, they do not carry over.
A. SimplyCast has just launched our affiliate program which will allow you make money. If you wish to learn more about this service, please contact 1-877-312-4979 ext. 1.
A. There are two places you can see the number of credits that you have left. The first place is at the top of the page where it will say how many credits you have left on your current plan. The...
A. To add an additional from: email address, go the "My Account" page and use the "Sender Addresses" link to add an additional sender address. When you add the address, the system sends an email to...
A. There are several ways to have your SimplyCast account cancelled.
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A. Once logged into your account. Under My Account, click on Update Billing. Edit the credit card information and click Update.
A. In order to change your primary email address you must contact customer care, either by email or by phone at 1-877-312-4979 ext. 2.
A. To delete an image, click on the insert image icon that you use to upload and insert images. On the top left-corner of the insert image window, you will see a list of images that you have uploaded...
A. Getting started with SimplyCast is easy. To begin: Log into your SimplyCast account. If you do not have an account, you can create one here: http://www.simplycast.com. Once you're logged in...
A. SimplyCast does not purchase, rent, or sell your information. For further details, please review our privacy policy.
A. To change the Sender name to your Company: Click on My Account. Click on Account Details. Click Edit next to the Account Details header. At this time the First Name and Last Name is what...
A. Just go to anyone of the signup forms on the SimplyCast site and fill out the information requested. Once you do, your account will automatically be showing 5,000 email credits.
A. If you already have a SimplyCast trial account, simply log in and go to Account Management, Manage Subscriptions and select Free4Life. If not, please sign up for an account first.
A. To view your subscription detail, log into your account and click on the 'My Account' link. After you click this link, click on the 'Manage Subscription' tab which will bring you to your...
A. Press releases can be tricky to write, even for the most experienced marketer. So we are going to get you started with the basics. Here is a blog post that lists what makes up a typical press...
A. We have a blacklist monitoring tool located here.
You can sign up for a trial account, or use the Check IP function to do a check on your server IP address.
A. Short answer? Very. Long answer? Very effective. Honestly, email is a very effective marketing medium. To really shed some light on it, let’s look at why it is effective. And, to do that, we need...
A. With the Epic free trial you're able to send to up to 5,000 emails every month at no cost.
A. For email marketing purposes, a custom email blast is something designed just for you and your company. Instead of using templates and ready-to-go design schemes, a custom email blast is tailored...
A. In general, the tone of your email should be friendly, informative, and helpful.
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A. Sometimes the HTML code in the background can become convoluted which causes simple commands like font adjustments to fail. In this case, if you've got any HTML knowledge click on the Source button...
A. Yes you can! SimplyCast is available to anyone that has an internet connection and wishes to do interactive marketing! If you have any questions concerning our service please contact our customer...
A. No, you may not any emails gathered or harvested from different websites. Any lists that you wish to send to must have been collected via a double opt-in or closed-loop opt-in process! Sending to...
A. Any questions you have about billing you should either email customer care or contact them by phone at 1-877-312-4979 ext.2
A. If you need to cancel your subscription temporarily, there is a feature available to suspend your account. This option is available on the "My Account" page.
A. Make sure that you put all of your data in separate columns. For example, for email addresses, put them in one column, and add additional columns for any additional fields you may have.
A. You can set your account to allow overages - When you do this you will be charged for the extra credits you need. It charges you at a per email price. To set this up, just go to My Account/Update...
A. This is not the case, you are billed every month you are signed up for the service. The only way to stop being billed is to cancel your subsciption.
A. From time to time emails find their way into spam folders. While this isn't always the case, it does happen. If you see that your test message was sent but never received check the different...
A. Unfortunately you can't edit a scheduled campaign, however if your campaign is pending to go out but has not started you can find an abort button located in the Reports section of the email channel...
A. Our terms and conditions can be found here. These terms must be agreed to before you may use our service.
A. You can view all our plans and pricing on the "Manage Subscription" tab of the "My Account" page when you log into your SimplyCast account.
A. If you are on a yearly package and upgrade your package, it will also upgrade the rest of your months remaining in that yearly package. If you only wish to upgrade for one month then you can either...
A. Absolutely - our plans are very flexible. You may upgrade your account, roll back to a lower package, etc. at any time right from within your account.
A. When you upgrade your Professional Marketer plan, you will keep the same dedicated IP address you were assigned as long as you are upgrading to another Professional Marketer package.
A. No, there are no fees for cancelling your account. Please note that we do not offer any refunds for fees that paid if you choose to cancel your account, and inactive accounts are removed after 3...
A. To download the plugin for Salesforce, please login to your SimplyCast account and click here.
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A. Unfortunately we do not have an API available at this time; however, we expect to have an API available shortly. Check back with us again soon!
A. The flexibility and economies of email allow you to target with precision.
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A. If possible, use a personal name in the FROM line of your message.
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A. Unfortunately you're not able to stop campaigns being sent that are in the sending status. If its an emergency, you can contact support and the project can be aborted manually. You will lose the...
A. Check and make sure that you filled out your credit card details correctly. If it still does not work, contact our account management department at 877-312-4979 Ext. 3.
A. If your credit card is declined over several days, your account might be deactivated to prevent the system from constantly sending you declined card notifications. The deactivation is temporary and...
A. Unfortunately merge tags are not supported on web views at this time. This means any merges that have been inserted into the campaign design will be neglected when the user chooses to view the web...
A. Long paragraphs are intimidating. A rule of thumb for sales letters and other marketing materials is that no paragraph should be longer than seven lines. In email marketing, I suggest you keep...
A. Sluggish fulfillment leads to dissatisfied customers.
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A. It can be frustrating for marketers when customers ask to receive information or notifications and then don't read the subsequent email.
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A. "Scholarly, ""corporate-speak"", technical, and other formal writing styles don't work well in email marketing.
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A. SimplyCast adheres to Canadian laws and all relevant International laws. When using the SimplyCast Application all users are bound by Canadian law, and when sending these same laws apply.
A. Highlighting the key benefit of your offer can be effective in the SUBJECT field.
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A. If your company or product has strong brand recognition, use it to your advantage in the FROM field.
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A. Did you resize (enlarge) the image?
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A. It is possible that an administrator has declined your campaign based on the contents of the message. Make sure that the contents of your campaigns comply with our Terms and Conditions.
A. It is possible that an administrator has declined your campaign based on the contents of the message. Make sure that the contents of your campaigns comply with our Terms and Conditions.
A. An email marketing campaign has two parts, not one: 1) The email your customer receives. 2) The hyperlink embedded in the email that he or she clicks on to respond to your offer. This link takes...
A. Tips for reviewing your reports 1. By clicking on a category in the legend, you can remove it from the chart. Eg. In trend data, if one category is blocking another, simply click on the one you...
A. Standard letter format is best for practically all email marketing audiences.
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A. If you wish to keep your account, but are not sending emails for a few months, you may suspend your account through the My Account menu. This will cancel the billing but keep your data in case you...
A. This is possible but you must cancel your account first. After your account is cancelled, you can put in a request to our customer care team to be put on the Free4Life package.
A. Upgrading to a new dedicated IP? When making the switch to the new IP unfortunately you are unable to take your sender reputation with you. Below are some helpful tips to build up your sender...
A. Overages is if for example you were sending a mailing to over 250,000 you could pay for each email address on its own. So if you were 50 over it would still allow you to mail to them all and we...
A. The main features of the voice broadcasting solution are:
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A. The most common uses of voice broadcasting include:
1. Polling
2. Surveying
3. Reminding
4. Promoting
5. Getting support
6. Alerts
A. All prices listed on our websites are in US Dollars (USD).
A. The Epic Marketing plan includes the following for free:
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A. There are no fees involved for the free accounts. The signup form will always sign you up to the "Trial" account, which expires after 30 days. Free 4 Life plans never expire.
A. These are what you see when an email drops into your inbox. Like an envelope, the Fields give you a hint of what's inside. With business people and consumers receiving multiple emails each day...
A. When subscribing email recipients to an email list or newsletter, Double Opt-in or Closed-loop Opt-in is the recommended format by best practices. With double opt-in, the submitted name is not...
A. To learn more about deliverability, please contact our compliance department at deliverability@simplycast.com.
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A. If you renew your subscription early there are several things that happen.
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A. If you send to more contacts than you have purchased, you will be charged overages. Overage charges are additional fees based on the subscription purchased when you exceed the amount of available...
A. Leftover credits are lost when your SimplyCast monthly subscription is renewed. If you do not wish to lose these credits, you have the option to purchase a pay-as-you-go plan instead. Pay-as-you-go...
A. Single Broadcast is designed to be used once. This means that you only have one chance to use all of the credits. If you want to use some of the credits now and the rest on a later date, you should...
A. Messages that are sent out use the from: email address associated with your account. When a recipient replies, emails are sent back to you directly as if the recipient replied to any other email.
A. Only web-friendly image formats such as .jpg, and .gif may be used with SimplyCast.
A. Some email servers and SPAM filters reference "Black hole lists," which are lists of IP addresses of known spammers, or "spam friendly" servers. If an IP address is on the list, they won't let your...
A. A Landing Page is the first page of your site viewed, when a user is directed to your site from a link. Any page can be a landing page, the general purpose is to provide additional information...
A. They are old emails placed on the web, so that spidering programs that gather email addresses pick them up. Basically to trap users that are gathering non-opt-in emails.
A. A Whitelist is a list of pre-authorized email addresses, domains, or email server addresses (IP addresses) determined by the recipient or recipient's mail server that will allow email messages...
A. An IP address (Internet Protocol address) is a unique identifier for a computer on the Internet. It is written as four numbers separated by periods.
A. What is an opt in list? SimplyCast defines an opt in list as one where all the contacts have specifically requested to receive emails from you through a closed-loop or double opt-in singup...
A. Epic email marketing is a free marketing plan are given when signing up for SimplyCast. Everyone who signs up is placed on the Epic Free Marketing plan and gets 5,000 email sends every month. This...
A. Epic Marketing is the best free marketing plan you can get. Everyone who signs up to SimplyCast is placed on the Epic Free Marketing plan which consists of:
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A. Spam is unsolicited email that a recipient did not sign up to receive. SimplyCast does not allow the transmission of spam and requires that you have a closed-loop (or double opt-in) mailing list...
A. The CAN-SPAM Act establishes the national standards for the sending of commercial email. The Act requires the following items to be included in an email: 1. A visible and operable unsubscribe...
A. SimplyCast's main difference is its pricing structure, which is based on the number of emails sent versus the number of contacts in your list, which is the pricing structure of other companies.
A. SimplyCast's main difference is its pricing structure, which is based on the number of emails sent versus the number of contacts in your list, which is the pricing structure of other companies.
A. It is SimplyCast's one-of-a-kind free marketing plan that everyone has access to.
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A. Voice broadcasting is a form of marketing that allows you to send a recorded voice message over the phone to a list of customers. It allows you to schedule the message for when you want it to send...
A. If you are working with Internet Explorer 8, your security settings may not render the proper elements of the page (such as the css style sheets that are part of the page's design of the secure...
A. When you are on a private IP, there are no other users on that IP with you. This means that if you have a good sender score you will get better deliverability. It also means you would not have to...
A. Virtually all email software is capable of customizing the name that appears in the FROM line of your email marketing message.
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A. Monthly subscriptions renew every 30 days after purchase until the monthly plan is canceled. Please note that there are no refunds for fees paid.
A. No you would lose the original 5,000 credits and it will be replaced with whatever package you have chosen to purchase.
A. Simply log into your account and create a new campaign. After you assign it a name and select the type of project you wish to create, the next step is to select a template. Choose from one of our...
A. You can view the next billing date by clicking on the "My Account" button in the top-left corner of the page after you've logged into your SimplyCast account.
A. The SimplyCast team highly recommends using the latest version of Firefox or Google Chrome.
A. We accept payment through Visa, Master Card, and American Express.
A. When you cancel your account, your data will be kept for 3 months before it is deleted.
A. In direct marketing, we often say to write at a grade five level. I think this is an oversimplification.
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A. Yes, you may select different from addresses when you go to send out your campaign. If you wish to add additional from addresses, you may do so from the My Account menu.
A. When you cancel your subscription, any data that you have with your account is stored for three months before it is deleted if your account remains inactive during that period.
A. My email software will allow me to type a long sentence into the FROM line, but most recipients will only receive part of it.
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A. The 750 free unlimited contacts plan allows you to send an unlimited number of emails to your own list (or lists) that contain up to 750 unique contacts.
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