Latest faqs

The questions that everyone is asking

Faq

Shortcode vs Longcode

https://www.simplycast.com/interactive-marketing-support/faqs/shortcode-vs-longcode/

Shortcode Typically reserved for businesses. 5 to 6 digit numbers Nation specific Carriers nationwide vet and approve keywords and shortcodes Once vetted, messages never blocked. Longer setup and deployment Cannot send unless contacts personally opted in by sending keyword to shortcode 135 characters max Longcode…

Faq

What is Longcode?

https://www.simplycast.com/interactive-marketing-support/faqs/longcode/

What is Longcode? Longcode is a method of communicating via mobile devices. Longcodes are the regular phone number format, and because civilians use these, if a carrier suspects that a longcode is being used to send “spam” / bulk advertise messages or receives a number of complaints,…

Faq

What is Shortcode?

https://www.simplycast.com/interactive-marketing-support/faqs/shortcode/

What is Shortcode? Shortcode is one of two methods of communicating via mobile. Shortcode is typically reserved for businesses, nonprofits and carriers, and comes in the form of  5 to 6 digit numbers that can be used to send text messages nation wide (our Canadian shared…

Faq

How do cPanel and WHMCS integrations benefit me?

https://www.simplycast.com/interactive-marketing-support/faqs/cpanel-whmcs-integrations-benefit/

How do cPanel and WHMCS integrations benefit me? These integrations are quite beneficial to resellers and customers alike, and allow for a couple of different functionalities. WHMCS allows resellers to use any billing gateway that connects to WHMCS, and still view payment information within the…

Faq

Are Resellers Eligible for the SimplyCast Integration Fund?

https://www.simplycast.com/interactive-marketing-support/faqs/resellers-eligible-simplycast-integration-fund/

Are Resellers Eligible for the SimplyCast Integration Fund? As a Reseller, you are ineligible for the integration fund, as that applies to SimplyCast direct customers. This is because applying it to all of the customers of Resellers as well would drain the fund and make…

Faq

Are integrations plugins included for Agency365 Resellers?

https://www.simplycast.com/interactive-marketing-support/faqs/integrations-plugins-included-resellers/

Are integrations plugins included for Agency365 Resellers? They certainly are. Agency365 is still 360, and still allows for all the same integrations, just with permissions and additional features.  You can use any software we integrate with without worry as a Reseller, or as a customer…

Faq

Why would a Reseller want to sell Agency365?

https://www.simplycast.com/interactive-marketing-support/faqs/reseller-want-sell-agency/

Why would a Reseller want to sell Agency365? Agency365 allows account holders to have multiple users, each with different tasks and permissions. This allows marketing or advertising agencies among many other businesses to limit the access individual employees have on a large project while still…

Faq

Can a Reseller offer the Agency365 model?

https://www.simplycast.com/interactive-marketing-support/faqs/can-reseller-offer-agency-model/

Can a Reseller offer the Agency365 model? The ability to sell Agency365 to customers as a Reseller is reserved for Diamond level Resellers. Diamond is the peak of our Reseller platform and contains the most capability and features of any of our Reseller levels. Why…

Faq

How does e-commerce integration work?

https://www.simplycast.com/interactive-marketing-support/faqs/e-commerce-integration-work/

How does e-commerce integration work? E-commerce integration allows you to connect your e-commerce system directly to our platform. Our platform includes integration with Big Commerce at the present time. More platforms will be added to this list as integrations are completed or requested, so check back often. You…

Faq

Can you break down the Sonar Dashboard?

https://www.simplycast.com/interactive-marketing-support/faqs/can-break-sonar-dashboard/

Can you break down the Sonar Dashboard? Sure thing. Here’s everything you need to know about the items on the Dashboard. Trackers Created –  This space details the number of trackers created in the last week and the percentage that number has changed. The date…

Faq

Can you break down the Tracker list in Sonar?

https://www.simplycast.com/interactive-marketing-support/faqs/can-break-tracker-list-sonar/

Can you break down the Tracker list in Sonar? Certainly. Sonar’s Web Tracker tab consists of seven columns. They display important information for the user to identify each tracker individually, and gauge their performance as individual pieces as well as an overall campaign. This helps…

Faq

How do I use the Lead Metadata tab in Sonar reports?

https://www.simplycast.com/interactive-marketing-support/faqs/use-lead-metadata-tab-sonar-reports/

How do I use the Lead Metadata tab in Sonar reports? Once the Lead Metadata tab is open, you’ll be able to view reports on a number of data streams that are tracked on top of the information available in the Overview and Activity tabs. This…