Deployment Specialist

Deployment Specialist

SimplyCast a leading provider of engagement software and services for organizations worldwide, is seeking a Deployment Specialist to join its team. 

About the Position

As a Deployment Specialist you will be responsible for designing, deploying, and maintaining dedicated SimplyCast environments for a variety of use cases and customers. 

Benefits of Joining the Team

  • A culture that is one-of-a-kind — a happy team is a hard-working team. 
  • High focus on the health and wellness of our staff including flexible hours. 
  • Dedication to hiring students and new graduates; it keeps us feeling young. 
  • A social committee that plans virtual events. 
  • Four-day work week eligibility after two years of employment. 
  • Remote work. 

Key Responsibilities

  • Identify the company's or client's minimum and target system requirements based on availability and capacity requirements. 
  • Prepare deployment plans and timelines in coordination with the Project Manager. 
  • Create guidelines, analyze existing systems, and implement solutions against problem areas.  
  • Maintain active communication lines with the team for a seamless workflow. 
  • Conduct periodic asset discovery and auditing. 
  • Install and configure software and troubleshoot hardware/software issues. 
  • Perform post-deployment front-line troubleshooting of network, hardware, and software issues. 
  • Maintain software license agreements and inventory of equipment and components as required for each environment. 
  • Draft technical documentation to formalize the deployment standards, installation details, processes, and procedures adding to the knowledge base related to deployment configurations. 
  • Troubleshoot software related problems with third party application/system vendors to implement, upgrade, assess software applications, and resolve user issues to meet business requirements. 
  • Implement hardware and software upgrades and maintain stability, usability, and security for desktop/laptop/mobile systems; achieve SLA's. 
  • Maintain support of various software database servers including but not limited to: software updates, user maintenance, and troubleshooting errors. 

Job Requirements

  • Bachelor's degree in a relevant field, such as computer science, information technology, or engineering. 
  • General knowledge of the techniques used in systems analysis and design.  
  • General knowledge of the current literature, trends and developments in the field of technology and networking. 
  • Strong working knowledge of core technologies Linux (Ubuntu), PHP, MySQl, Redis, RabbitMQ, Kafka, Apache HTTPD, HAProxy, and one of Amazon AWS, Azure, Alibaba, Google Cloud, IaaS environments. 
  • Ability to systematically determine the source of computer problems and take appropriate action.  
  • Ability to perform initial installations or upgrades of computer hardware.  
  • Ability to troubleshoot problems with network hardware and software. 

Benefits also include top-tier prescription and dental coverage and two weeks' vacation.

SimplyCast is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust.

We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

Apply Below

About SimplyCast

SimplyCast is an ISO 27001-certified, leading provider of interactive and multi-channel engagement software for organizations worldwide. Providing both emergency and non-emergency communication technology, SimplyCast offers 20+ communication tools and channels to help organizations maximize their efficiency.

The company's 360 Customer Flow Communication Platform is a feature-rich solution combining marketing automation, inbound marketing, and interactive communication. With customers in over 175 countries, including many of the most recognized brand names around the globe in retail, non-profit and hospitality industries, SimplyCast provides organizations the ability to effectively reach customers on their preferred mode of communication.

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