When companies manage several clients at once, they often have different specific needs. They also often require different team members that have to handle their information. Manually reaching out to individual clients takes up time, and can lead to mix ups and miscommunications.
Clients want to feel appreciated and like the company values their custom. It is important to have good outreach strategies in place. You want to avoid things such as missed opportunities due to delivery issues. Another thing to avoid is a failure to communicate in a timely manner.
Finally, avoiding communications being sent to the wrong clients, or incomplete messages being sent is important. So how can all of these issues be avoided, and clients still be reached out to efficiently?
SimplyCast introduces the Automated Client Outreach solution, a personalized engagement strategy for maintaining positive relationships with your organization's contacts. This solution ensures the right messages are going to the appropriate people and contain all of the relevant information. A solid solution requires client outreach automation to help lighten the load of communication on staff. Personalized communication helps customers continue to feel valued, which leads to customer experience improvement.
There are many benefits to using this automated solution, and we have developed a list of our top 3 choices.
Benefits of the Digital Solution
SimplyCast aims to help organizations manage positive communication strategies with their clients. We want to ensure that there aren’t any errors with outreach. Limiting the need for manual work is one of the main perks of this automated solution.
Other major benefits to a solution like this are minimizing bad experiences and improving customer loyalty. We want to help create a great customer experience. To do this, we leverage several tools including our automation platform to help develop effective outreach strategies. By using automation, no steps will be missed, and every client will receive the kind of attention you want to provide.
Client Database
A single centralized registry will hold all of your client’s information and can be updated in real time. This database will be used to form the messages sent to any clients, so each one will contain personalized details.
Personalized Messaging
Every client will receive a personalized message that uses information pulled from the centralized registry. Client details, their personal interests, and invitations to events and special services are all examples of things that can be included.
Final Reports
In order to see how messages are being engaged with, the system will track every response and allow for a review. You can see how clients are interacting with messages. This allows you to make any adjustments to the system that your organization feels is necessary.
Why SimplyCast?
That’s the general idea of what it takes to create a digital solution for handling client outreach. We're only scratching the surface of what is possible using automated client outreach. Our goal is to help organizations all over the world improve client experience and communicate more effectively.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable. It can be tweaked or altered to meet the exact needs of every institution.
We have you covered when it comes to scaling and security. SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server. The messages you transmit are completely encrypted.
Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can feel more confident of your messaging.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC029, Client Outreach when your demo begins.
Request a demo by clicking the button below. Let us show you how our solution can help you manage your client communication with the click of a button.
