It can be overwhelming for organizations to manage and track client payment information, as there is often a lot of communication involved. Reminding clients that payment is due, and following up with details takes up employees’ time and interrupts their other daily work. Many companies come up with a payment plan for their clients, and must ensure that they adhere to the correct dates and amounts agreed upon. When a payment is missed, the case manager must contact the client, which can sometimes be difficult with schedules overlapping. For departments that handle many clients at once, information can easily get mixed up or swept under the rug, causing clients to fall even further behind on their payment plan. Using a digital solution confirms that everyone involved is kept informed of payment information, and there is no miscommunication on the details.
The most important aspect of a digital alternative is the ability to send automated, personalized messages to every client making regular payments. It is also crucial to confirm they are receiving and opening these messages, so they can get back on track and catch up with their payments. Not only is it overwhelming for employees to handle all of this information, but clients can easily feel the same way as they fall behind and the amount owed increases.
SimplyCast presents our Payment Reminder use case, designed to help any company struggling to manage client payment information. By tracking client data in a centralized database, sending personalized reminders to make a payment, tracking progress, and providing a final review, our automated solution makes sure the pressure is taken off everyone involved.
Benefits of a Digital Solution
This automated solution is designed to help any organization communicate efficiently with their clients regarding payment information, and reduce the manual workload involved in the process. No matter the size of your business, the payment details, or the specific industry, this system can be customized to fit your needs. Here are some of the benefits of switching to a digital version for tracking client payment details.
Increases Completed Payments
Without reminders that it is due, it is easy for a client to forget and fall behind on their payments. This forces the company to reach out and manually remind them of their amount owed. With the chaos of different schedules, it can be challenging to get in contact with the client and can easily become a bigger job than intended. By using an automated system to send reminders, the frequency of completed payments will increase, and the company won’t have to deal with the repercussions of a missed deadline.
Alleviates Pressure From Clients
With the busyness of day-to-day life, forgetting to send in a payment isn’t uncommon. Often times, when one payment is forgotten it can create a buildup of others and the amount due suddenly dramatically increases. This creates stress in the clients life which can be avoided with regular reminders of due dates. By sending a personalized message each time a payment is due, clients are much more likely to remember to make the deposit, and won’t have to worry about collecting a debt.
Communicating back and forth via phone calls and messages isn’t always ideal for companies and their customers. Information can be left out or misunderstood, and clearing these details up takes time out of everyone’s day. With a digital alternative, you won’t have to worry about getting a hold of clients and confirming they know and remember all of the relevant details. The messages and reminders will handle all of this, and ensure the client has all the information they need to make a payment on time.
That’s the core of what it takes to create an effective automated payment reminder solution and it’s only scratching the surface of what is possible when it comes to using digital technology to improve communication.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your client’s payment information more efficiently, and keep payments on time.