Food banks that offer home delivery options often face challenges when keeping track of orders and communicating with their requestors. It can be difficult to manually oversee all this information, especially when certain times orders need to be altered. Families can’t change food requests or delivery dates unless they call the food bank and won’t receive any form of update on their delivery. This places additional strain on phone lines and staff. Introducing a digital solution can make this process much more organized and easier to handle for everyone involved and ensure that there is clear communication between the requestors and the food bank.
SimplyCast introduces the Food Bank Home Delivery solution, which leverages digital engagement technology and creates a simple method of communication. Automating the food delivery notification process helps reduce the manual workload, allows for easy adjustments on orders without making any phone calls, and saves overall resources and time.
This solution is intended to be used by food bank employees and their requestors, along with SimplyCast managing several steps of the process.
The Notification Process
SimplyCast predicted the need for a convenient solution for food banks looking to digitalize their delivery systems and introduce an efficient way of tracking and adjusting orders.
Within this process, food bank employees and requestors each have one step to follow, and SimplyCast will handle the rest.
Food Requestor- Step 1
This process begins with someone requesting food to be delivered on a certain date, and depending on the food bank, the type of food they want to receive. They submit this request using an online form that includes details such as their name, address, delivery date, and more. The requestor can update any of this information prior to the delivery date if necessary.
Food Bank Employee- Step 1
Once a request form has been submitted, the food bank employee will receive a notification. This allows them to review the form, making sure all information is accurate, before verifying the request using a central dashboard.
SimplyCast- Step 1
SimplyCast ensures a personalized conformation message is sent to the food requestor, containing all the details of their order along with an option to update or cancel the request.
SimplyCast- Step 2
An automated reminder will be sent to the requestor prior to the food delivery date. The notification will include the food request details, the option to update or cancel, and the updated or existing delivery date.
SimplyCast- Step 3
Once the food delivery has been completed, SimplyCast will send a personalized survey request message the recipient. This message will contain a link to a survey form, where the requestor can submit any feedback regarding their delivery experience.
That’s the core of what it takes to create an online food bank home delivery system, and it’s only scratching the surface of what is possible when it comes to using digital technology to improve communication.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your food bank delivery system more efficiently.