More and more, businesses are looking for new ways to engage clients, leads, and prospects. Where single channel communication software was used is often now being replaced with multi-channel engagement software. This new, innovative software allows businesses to engage their audience over multiple channels of communication. The best part? By becoming a multi-channel engagement software reseller, you can get in on the ground floor and begin offering this type of platform to your existing clients. But, first things first, you need to know how to become a reseller.
If you are considering becoming a reseller of multi-channel engagement software, you first must find the right platform to resell. As the market is constantly growing and expanding, you want to resell a multi-channel engagement platform that is also committed to doing these things.
To help, here’s a list of questions to ask when considering a multi-channel engagement software platform to resell.
- Do they currently offer a reseller program?
Some engagement platforms don’t offer a white label reseller program so it’s always important to look into partnership opportunities before investigating the platform itself in too much detail.
- Is the software scalable?
As we’ve mentioned, the market for multi-channel engagement software is constantly growing and evolving and you want the platform you resell to be able to match that. Look for a multi-channel engagement software that is modulated and able to add new channels as needed.
- Do they have a strong support system?
The last thing you need is to be left in the dark about questions concerning the platform. The software you choose should have a strong support/reseller team in place to answer any questions you may have about the solution and help you make the most of it.
Once you’ve selected a platform, the process on how to become a reseller may vary slightly based on the organization you’re partnering with as well as how the software itself works. Generally, this is how the process should go.
- Agree on partnership parameters and set up the platform
Firstly, when reselling multi-channel engagement software, you’ll work with the originating organization to agree on a partnership agreement. Once the agreement is in place, they should provide you an instance of the solution in your own branding.
- Undergo onboarding and training
Onboarding and training are critical components of becoming a reseller of a multi-channel engagement platform. The originating organization should provide thorough onboarding to ensure you’re comfortable with the platform and ongoing training to support you.
- Communicate on an ongoing basis
Are there new features being added to the platform? Any upcoming maintenance planned? The originating organization should provide updates to you on a regular basis about any changes happening to your instance of the engagement platform.
Did you know SimplyCast offers a white label reseller program? With this program, you can easily become a reseller of a multi-channel engagement software platform that includes over 20 communication and marketing tools. If you’d like to see it for yourself, book a demo with a member of our team by clicking the button below!