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Breaking Down the Hospitality Shift Management Process

Industries
Hospitality Marketing: Connect with Guests

Tools
Contact Relationship Management Software | Manage and Store Data, Recall Responder Software | Automated Resource Requests

2 min read

Hospitality Shift Management Process

There are many ways to handle calling in staff to cover shifts on short notice. There needs to be a solution that can adapt to the number and the roles of staff that are needed when shifts go unfilled or unexpected rushes demand more workers.

A digital solution can help by allowing managers to contact all their staff at once, while also limiting the number of workers able to agree to picking up shifts.

SimplyCast presents the idea of the Hospitality Shift Management use case, a complete solution designed to help hospitality industry businesses to bring in additional staff when they need them.

This solution can be leveraged by industry managers to record staff contact information, categorize staff based on their jobs, and then contact the right staff when additional workers are needed.

The Digital Shift Management Process

SimplyCast anticipated the need for hospitality managers to improve the way they contact staff to cover shifts.

Within the digital shift management process, managers, and workers each only have a handful of steps they are responsible for.

Managers – Step 1

Managers need to record staff contact and job information either by uploading it into the online solution from existing records, or by getting staff to submit their contact information via a brief webform.

Managers – Step 2

Whenever an open shift needs to be filled, managers just need to indicate the number and type of workers that are needed, and launch a staff recall which will automatically send out a message to all available staff members.

Workers – Step 1

Once a staff recall is launched, employees will receive phone calls or text messages asking them to come in to cover a shift. Following the first come, first served model, those who respond the quickest that they’re available will be asked to come in. If anyone reaches out after all required shifts are filled, they’ll be notified that they don’t need to come in.

Why SimplyCast?

That’s SimplyCast’s ready-to-go, ultra-fast solution for managing shifts on short notice in a nutshell.

The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every organization.

Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. As well, we have a 99.5% minimum uptime.

With our solution, you can have peace of mind. 

Interested in improving your hospitality shift management process?

Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.

Request a demo by clicking the button below and let us show you how our solution can help you execute your hospitality shift management more efficiently.

Keywords:

shift management

hospitality shifts

hospitality automation

automation

shift management process

schedule management

recall

recall staff

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