Many companies are looking for a new and improved method of sending process reminders and updates to their long list of clients. Handling this manually can come with many challenges. The key points they are looking to address are minimizing the time spent managing updates and reminders, making information requests to clients more efficient, and communicating task updates effectively. So how exactly can this be achieved?
SimplyCast offers the Automated Process Reminders use case. This solution leverages digital resources to help companies communicate important updates and reminders to their clients. Streamlining this process with automation leaves time for other more human involved tasks, and reduces the overall manual workload for employees.
This solution was designed primarily for use by communications administrators and other staff within a variety of industries.
How to Manage the Automated Solution
SimplyCast foresaw the need for a communication system that can keep clients informed on process updates and key reminders. This is a challenging process to handle completely manually, as it involves many time-consuming steps for employees. These companies want to make sure they get the information to their clients in a clear and concise manner, that doesn’t create an unnecessary workload for anyone involved. Automation can help make this a much more approachable system, as it combines several digital tools to streamline the process from start to finish. We have identified each step and who is involved, and are going to break them down in this blog.
Step 1- Administrator
The administrator in charge of the automating process reminders and updates, works with their account manager to ensure that the right connections, detection, and triggers are set up for the process.
Step 2- Administrator
From then on, when a process stage is updated or a manual trigger is activated, clients are automatically progressed into the communication process and sent the appropriate message.
Step 3- Client
Clients then receive their reminders or updates and can also respond to any associated information requests.
That’s the summary of what it takes to create a digital solution for communicating with clients when changes occur and it’s only scratching the surface of what is possible when it comes to using automated technology to help this management process run smoother.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at UC0000101, Automated Process Reminders when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help address your support communication more effectively.