Great reviews are valuable when it comes to boosting a business and gaining more customers. Not everyone remembers to submit reviews, so reminding clients after a purchase can help gain more feedback. However, manually reaching out to all of your past customers, along with the new ones coming in, is extremely time consuming. Personalizing these messages would take a lot of time out of staff’s days, and become a very chaotic, repetitive process. Luckily, automation can handle this whole process for you, and ensure you receive more reviews to promote on your website or social media pages.
SimplyCast presents the Client Review Request use case, a digital solution for reaching out and following up with customers regarding a product or service review. This solution can help businesses gain tons more reviews, and send personalized messages to their clients to show appreciation.
Seeing positive reviews provides potential buyers with trust, and assurance that the product is worth buying. There are many benefits to using an automated system to gather these reviews, and we are going to talk about a few in this blog.
How the Solution Benefits You
Promoting your products and services with past customer reviews is an effective strategy for companies to use. We often value the opinions of others, and will be encouraged to make a purchase if another person has enjoyed their experience. Gaining as many positive reviews as you can is ideal, so having a digital method of mass collecting them can really help a business succeed. Here are a few specifics of the Client Review Request use case, and the ways it can improve your company's promotions.
Uses a Centralized Database
This solution stores all the client’s information in a centralized database, meaning that details are kept sorted and organized. This allows you to choose whether you want a review request to go to all customers at once, or create specific lists for certain products or services. If inputting each existing customer’s information one by one is too time-consuming, there is an option to have it all imported into the system at once.
Sends Reminders or Thank You Messages
No matter if a client fills out a review or not, a follow up message of some sort will be automatically sent. If they choose to submit a review, the system will send them a personalized thank you message to show appreciation and make them feel valued. If no response is received, a reminder notification can be sent to increase the chances of your company receiving a review. Handling all of these steps manually would be a lot of work, which is why the automated system can take care of both types of follow up messages on its own.
Automatically Removes Contacts
It can be hard to keep track of who already sent in reviews, or who hasn’t been responding and isn’t interested. The digital solution can take care of this problem, by automatically detecting when a response has or hasn’t been submitted. Once a thank you message is sent, the customer is removed from the database so no repeat reviews will be requested. If a reminder message is sent out, and after a certain amount of time there is still no response, their information will also be removed.
That’s the summary of what it takes to create a customer review request solution and it’s only scratching the surface of what is possible when it comes to using digital technology to improve customer engagement.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your customer review strategy more efficiently.