The Food bank home delivery system is becoming increasingly popular in many areas and can be made simpler by using a digital solution. Keeping track of orders, organizing deliveries, and taking calls are just a few examples of things that can be done digitally rather than manually. It is important to address how to improve these tasks so that the delivery system can run smoothly and be less resource-consuming. It becomes more difficult to handle and track all the requested orders as food banks expand and can take up time trying to catch up on orders.
A digital solution can make this much more achievable, by creating an automated food delivery system that collects and manages all required information.
SimplyCast presents the Food bank Home Delivery solution. This system makes use of digital engagement technology to help food banks allow people to submit online food requests, receive confirmation of requests, get reminders, and provide feedback. This solution helps avoid any miscommunication around delivery schedules, food waste, repetitive manual tasks, and the inconvenience of families needing to call to make changes.
Steps to Improve the Food Bank Home Delivery System
SimplyCast expected the need for foodbanks to create an automated food delivery system, to replace the complications that come along with manually handling these tasks. This is achieved by allowing two-way communication between food banks, and the people requesting delivery.
When it comes to ways a digital solution can help the food delivery process, we identified five key opportunities.
Step 1 – Food Request
The first step of the process is a food request being submitted for a specific date. Depending on the food bank, people may also specify the type of food they are wanting to receive. This is all done by completing an online form, and including all the relevant details for your delivery (Name, address, delivery date, etc.).
Step 2 – Request Verification
After the food request form has been submitted, the central dashboard automatically shows the request for review. The food bank will receive a notification once a request has been submitted and can verify the information and the request with the click of a button.
Step 3 – Confirmation Message
Once the request has been verified by the food bank, SimplyCast will send a confirmation message to the requestor. All confirmation messages are automatically customized and will contain all food delivery information for the requestor to review, update, or cancel.
Step 4 – Delivery Reminder
The SimplyCast solution will automatically send a personalized reminder to the requestor prior to the food delivery date. This message will contain the delivery date, the order details, and the option to update or cancel the request.
Step 5 – Post-Delivery Survey
Once the delivery is successfully completed, a customized survey request message will be sent to the requestor. This provides a link to a survey where any feedback about the service can be provided, and this information can be stored by the food bank to consider for future deliveries.
That’s the core of what it takes to create an online food bank home delivery system, and it’s only scratching the surface of what is possible when it comes to using digital technology to improve communication.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your food bank delivery system more efficiently.