Creating a Streamlined Feedback Survey Process for Foodbanks

Creating a Streamlined Feedback Survey Process for Foodbanks

foodbank communicationclient communicationfoodbank improvementsurvey automation

It isn’t easy for foodbanks to get feedback – between all the different distribution sites they may have, and any direct deliveries, ensuring feedback is recorded properly can be complex, difficult, and hard to manage. 

A digital solution makes it simple for foodbanks to make feedback easier collect and get all that information recorded in one place. 

SimplyCast presents the Foodbank Feedback Surveys use case, a complete solution for giving foodbanks a way to collect feedback more easily and more efficiently. 

The solution is intended to be leveraged by foodbank administrators who manage digital solutions or are seeking improved methods for gathering feedback. 

The Process 

SimplyCast anticipated the need for foodbanks to have a clear, streamlined process for evaluating public and distribution site opinion on deliveries, services, and anything else they may need to assess. 

To do this a two-pronged process can be followed: 

Administrators – Step 1 

Administrators start their side of this process by ensuring two things: that QR codes which allow access to surveys are made available at the sites where their clients pick up food, as well as ensuring that any direct deliveries that are made also trigger the sending of an email that requests feedback. 

Clients – Step 2 

When clients are delivered food, they can follow directions in the message they receive to give their feedback. Alternatively, if they collect food directly, they can scan a QR code and give their feedback on the spot. 

Administrators – Step 3 

The responses to these surveys feed back to a central location, and so administrators can examine them for trends, issues, and to gather more information on anything else they want to assess. 

Why SimplyCast? 

That’s the gist of this process, which is a streamlined and ready-to-launch way for foodbanks to improve how they collect feedback. 

The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution. 

Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them. 

Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.  


Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. 

Simply request a demo by clicking the button below and let us show you how our solution can help you manage your Foodbank Feedback Surveys solution more efficiently. 

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