Automated Hospitality Shift Management System: Benefits

Automated Hospitality Shift Management System: Benefits

shift managementautomated shift fillingavailability-based outreach
Hospitality Shift Management, Benefits

Restaurants often deal with a lack of staff for various reasons. Sometimes people have to call in sick, or managers have to step away to perform other duties. This can cause challenges, especially in the fast-paced work environment. Calling staff members one by one to see if they are available, or moving forward with the day understaffed are two common solutions, that just aren’t ideal. So how can restaurants handle being understaffed, and ensure they have the right number of staff on short notice? SimplyCast introduces the hospitality shift management solution, designed to help businesses contact their workers to fill shifts when needed.

The digital solution makes use of digital forms, automated messaging, and other communication tools to ensure the restaurant is able to fill the shifts that they need. Having a simple, centralized way to call in workers benefits both the management, and the workers looking to pick up extra shifts. Communicating manually can be very time consuming, which is why the automated system is such a great alternative. Automated shift filling will help everyone operate smoothly.

Benefits of the Automated System

This system is able to record staff contact information and use it to send out notifications when help is needed. This makes everything much easier, as having to make several phone calls during a rush isn’t the best option. As sick days or other interruptions aren’t always predictable, having a solution that can be used quickly, at any given time is a great addition to a restaurant’s environment. SimplyCast predicted the need for a solution like this, capable of contacting several staff members at once to confirm availability, without adding additional work to the staff’s plate. Here are 3 key benefits that we identified when switching over to the automated hospitality shift management system.

Easy Staff Information Entry

This solution offers an easy to complete, digital form for quick updating of staff information. One option is to let staff scan a QR code and fill out their details from there. It can also be set so only the manager can update information. If you are looking to integrate a large number of staff’s details at once, this can be done by importing the data from a spreadsheet or other database.

Categorize Staff

When contact details are submitted, the system can also note the role that staff members perform. It can use this information to categorize each staff member based on their position at the restaurant and create lists of each type. These categories may include specific training, or the type of work the staff member does. If a certain role is needed to be filled, the system can use these lists to reach out to only those who fit the criteria.

Easily Contact Staff

The simplest part of this solution is calling in staff, as they have already been categorized. The solution can be set to call or text whoever is needed at the time and fits the criteria that has been predetermined. When the workers receive the call, they can either dial back or text a certain number to confirm availability. Once the required number of staff has been filled, the calling will stop. This availability-based outreach strategy ensures that the people who are contacted first are most likely to be able to work the shift.


Why SimplyCast?

That’s the core of what it takes to create a restaurant shift management solution, and it’s only scratching the surface of what is possible when it comes to using digital technology to help businesses operate smoothly and contact the staff they need efficiently.

The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.

Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.

Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.


Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC092, Hospitality Shift Management when your demo begins.

Simply request a demo by clicking the button below and let us show you how our solution can help you manage your restaurant’s shifts more effectively.

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