Managing password resets for clients or making password management methods more accessible is something many companies are looking to improve. Managing resets, communicating password reset messages to clients, and transferring key client information to a communication system are all things companies struggle to handle manually. So how can these businesses address these issues? SimplyCast presents the idea of the password reset solution, which is made possible by automation. By making use of personalized communication technology, this system implements a quick and easy password reset process that doesn’t require any additional manual work for employees.
The different engagement automation tools used in this process allow the system to merge appropriate client information into messages, uses email and SMS message-based communication, and API connections to communicate between systems. This solution can be adjusted and adapted to fit any company’s exact needs, and only requires three simple steps that we have previously identified.
How the Automated System Works
SimplyCast anticipated the need for a better password reset and management system, which doesn’t require manually tracking information, or communicating crucial details manually. Software and other professional service companies want to create a straightforward and uncomplicated way for clients to manage their password reset, and our automated system allows just that. Additionally, any messages sent can be easily updated whenever the company needs to. This is a simple process only involving a few steps, so here are the key elements of the automated password reset system.
Step 1- Merge Details
With the use of merge tags, or information placeholders, client information can be added to automated messages. When a message is sent out to a certain contact, the system will fill in their personal details from their profile. This will replace the merge tags with the related information from their account.
Step 2- Dynamic Messages
Messages that are sent through the automated system can merge in both client data, and other specific information such as password reset links. Although emails are the most common form of sending password reset links, SMS messages are also an option within this process.
Step 3- API Integration
This solution allows API connection to connect a communication platform with systems where passwords are used. This allows information to be exchanged between the two systems, such as password reset links.
That’s the core of what it takes to create an effective password reset solution, and it’s only scratching the surface of what is possible when it comes to using digital technology to help companies manage their day-to-day operations.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at UC0000085, Password Reset, when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your password resets more effectively.