Improving the Restaurant Patio Waitlist: A Digital Solution

Improving the Restaurant Patio Waitlist: A Digital Solution

Restaurant communicationsMarketing automationEngagementAutomated retail solutionsUse case

Many restaurants across the world faced periods of lockdown due to the COVID-19 virus and are having to adapt to new health protocols. Handling a full crowd of customers while also adhering to public health measures can be overwhelming for staff and create confusion when maintaining a waitlist. Keeping track of the customers waiting and seat availability can be challenging to do manually and can cause miscommunications that lead to a loss of business.  

A digital solution can make this process much smoother by automating the patio waitlist system, creating less work and confusion for everyone involved. This will keep a timestamped record of the waitlisted customers, track available seating, and inform customers when a seat opens up based on their position on the waitlist.  

SimplyCast presents the Restaurant Patio Waitlist Management solution, which makes use of automated communication technology to help restaurants operate more efficiently. This solution takes control of the waitlist seating process, freeing up staff’s time and resources to perform other tasks. 

This solution is intended to be used by restaurant staff and their customers. 

The Automated Waitlist Process 

With the pandemic affecting restaurants everywhere, SimplyCast predicted the need for a digital solution that takes care of the waitlist while following public health protocols. Managing their patio waitlist and maintaining excellent communication with customers is important for restaurants to secure business. Using an automated solution minimizes the room for human error and any miscommunications that manually tracking the waitlist can create. 

Customers- Step 1 

The process begins with customers signing up for the waitlist, using a digital form. They can simply scan a QR code that the restaurant has placed at the entrance, and they will be directed to the short form. This will ask for information such as their name, phone number, and the number of customers they will need seated. They will receive an automatic confirmation message once they have signed up for the waitlist. 

Staff- Step 1 

The restaurant staff will identify any available seating and notify the appropriate customer via text message. This message is customizable and could include an option to respond “Yes” or “No”, allowing seats to be secured. If no response is received within a certain amount of time, the restaurant staff can move to the next person on the waitlist. 

Customers- Step 2 

Names will be removed automatically once customers have been seated. If the customer chooses to return to the restaurant the same day, or another time, they will have to sign up for the patio waitlist again. A new waitlist signup will also be required if the customer initially declines the spot, and then changes their mind. 


Why SimplyCast? 

That’s the core of what it takes to create a restaurant patio waitlist solution, and it’s only scratching the surface of what is possible when it comes to using digital technology to help businesses operate smoothly. 

The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution. 

Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them. 

Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.  


Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. 

Simply request a demo by clicking the button below and let us show you how our solution can help you manage your restaurant’s waitlist more effectively. 


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