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Marketing and Communication Tools: How to Use Online Chat Software
Having an online chat option available on your website is essential for being available to your online visitors. When clients have questions while on your website, they may fall off if there are no immediate answers. Chat allows your clients to contact you directly with any questions or concerns they may have.
Here's step-by-step instructions for implementing SimplyCast's online chat software: EngagerLive.
1) Create a channel
The great thing about EngagerLive is that it allows you to create separate channels depending on what department you want to handle certain questions. While creating your channel, you can also choose your color scheme and set your away messages.
2) Get the embed code
After you're happy with how the channel is, grab the embed code off the screen. To have EngagerLive appear on your site, all you need to do is add the line of code to your website.
3) Start communicating with clients
With the channel live on your site, you will start to receive messages from your clients. Because EngagerLive functions like most IM systems, users will be comfortable and familiar with the app. You will be able to view a history of all of your chats through the EngagerLive dashboard so you will have a record of all of your interactions.
If you'd like to learn more about SimplyCast's EngagerLive, visit this page.