When a patient books an appointment, it is important to ensure that they receive confirmation, as well as a reminder prior to the date. Both of these messages will keep patients updated on their appointment status and other details, as well as reduce the chance of a missed appointment.
SimplyCasts Automated Appointment Confirmation use case allows clinics to streamline the confirmation message process and reduce the number of manual tasks for their staff. This allows them more time for other, more hands-on jobs. Creating an automated confirmation strategy, reducing the frequency of missed appointments, and providing metrics and reports for engagement are all components of this personalized use case. There are many benefits that come along with switching to an automated system, and we have identified our top 3.
Benefits of the Automated System
SimplyCast anticipated the need for a new and improved way to send confirmation to patients after booking medical appointments. This solution was created to offer personalized and completely automated tools that will make both the administration and the patient’s lives much easier. Reducing the time spent on these repetitive tasks will allow room for other, more human-involved tasks. Clinics are fast paced and busy places so freeing up time is a valuable asset. Here are some examples of the perks to switching to automation.
To book an appointment online, patients simply need to fill out a brief digital form that will collect any necessary information for the clinic. Since this is done online, it avoids phone calls back and forth from the clinic to patient, confirming details and reduces the risk of miscommunication.
Centralized Database for Personalization
The system will track and store any patient details that ae collected throughout the process. These will all be stored in a single, centralized registry. This is where information will be pulled when forming the confirmation or reminder messages, allowing them to have a personalized feel. This doesn’t involve any intervention from staff, so it is a completely automated step.
Once the patient has had their appointment and received all of the necessary messages, the staff can review how things went. The digital system will create an in-depth report that can be looked over and used for engagement purposes.
That’s the summary of what it takes to create a digital solution for appointment confirmation and it’s only scratching the surface of what is possible when it comes to using automated technology to help the operations of these medical organizations run smoother.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC062, Medical Appointment Confirmation Solution when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your organization and ensure patients receive confirmation of their medical appointments.