Many restaurants depend on customer feedback to increase their popularity, and gain new business. Having someone leave a positive review, or just give general good feedback can make the world of a difference for a restaurant's success. Making it simpler for customers to access feedback methods can greatly increase the chances that they will share their experience. A digital solution can streamline this process, and offer a simple and effective way for feedback to be submitted and used to improve what a restaurant has to offer. SimplyCast presents the idea of a post-visit survey solution, designed to help restaurants leverage QR code technology and SMS shortcodes to gather valuable feedback.
Making surveys easy to access encourages customers to share their thoughts and help the business succeed in the future. By opting for an automated solution, companies don’t have to worry about taking on any new tasks, and are able to focus on the hand-on jobs that are important in a restaurant work environment.
How the Digital Solution Can Benefit You
Switching over to the digital solution brings many benefits to the restaurant involved. It’s never been easier to collect feedback from your customers, and use that to improve your business. SimplyCast’s system combines several digital tools to create the best feedback experience possible, without creating any additional work for restaurant employees. There are many different benefits to implementing the automated feedback system, but we have identified three key perks for you in this blog.
Easily Provide Feedback
Customers who visit the restaurant have the choice to either scan a QR code, or text a shortcode to an SMS number. Either way, this will redirect them to the survey about their experience. Giving people a simple, time efficient way to access these surveys greatly increases the likelihood that they will participate.
All of the questions asked in the survey are completely customizable, with the option to add an incentive at the end. Some examples include discounts to use at the store, event invitations, and other rewards for completing the questionnaire.
Reduces Manual Workload
With an automated solution, restaurant staff don’t have to worry about manually asking customers to fill out surveys. The QR code and SMS messaging system takes care of the whole process, and leaves staff to complete their other tasks. The restaurant work environment can be fast paced and busy, so having a solution that does not add any more to their plate is ideal.
That’s the core of what it takes to create an automated post-visit survey gathering system, and it’s only scratching the surface of what is possible when it comes to using digital technology to improve customer outreach.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at UC0000017, Post-Visit Survey when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your post-visit survey system more efficiently.