The pandemic affected restaurants and other businesses across the world, many of them having to experience a period of shutdown. Now that things are finally starting to return to normal, there are certain public health recommendations that need to be followed. Many restaurants are looking for a way to manage their waitlists, while also adhering to these health guidelines. Manually taking down names and calling customers when seating becomes available adds a lot of pressure on the staff, who are handling an already busy restaurant. This can cause longer wait times, extra work for staff, and other miscommunications that could result in unhappy customers. So, what is the best way for restaurants to handle their waitlists in a safe, effective manner?
SimplyCast presents the Restaurant Patio Waitlist Management use case, designed to leverage automated communication technology to keep customers and restaurants connected. This solution will get in contact with those on a waitlist, notifying them as soon as a table becomes available. This helps avoid the confusion that comes along with manually taking in names and other party details, and then having to designate a staff member to reach out to those on the list. This solution was designed with restaurant owners and their customers in mind and brings along many benefits that we are going to break down in this blog.
How the Digital Solution Can Benefit You
An automated digital patio waitlist is a great asset for a restaurant to introduce. This environment can get chaotic during rushes, and having a simple way of automatically contacting those waiting is a huge help. All the relevant digital tools have already been identified, and this solution can be totally customized to fit your restaurant's specific needs. Keeping everyone happy and safe during these times is the main goal, and our solution can help you do just that. Here are a few key benefits to implementing the Restaurant Patio Waitlist Management system.
Easy Waitlist Registration
Customers can sign up for the waitlist on their own, by scanning a QR code that is placed at the entrance of the restaurant. This will redirect them to a short form asking for simple contact details. They will be contacted in order of who signs up, so customers can be assured they will be seated as soon as space becomes available.
Reduces Work for Staff
Having to designate a staff member to collect names, make phone calls, and confirm who has already been seated can get confusing. Restaurants want to avoid miscommunications and keep their customers happy. Using the automated solution makes this much simpler for staff, as it handles the bulk of the work. All customer information is stored in a centralized database, and messages will be sent out when seats become available. Once a customer has been taken care of, their name will automatically be removed from the list.
Quickly Notifies Customers
When the staff identifies an open seat, the next customer on the waitlist will be notified via text message. It just takes the press of a button to send out the confirmation, so customers won’t have to worry about waiting longer than necessary.
That’s the core of what it takes to create a restaurant patio waitlist solution, and it’s only scratching the surface of what is possible when it comes to using digital technology to help businesses operate smoothly.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC094, Restaurant Patio Waitlist when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your restaurant’s waitlist more effectively.