Collecting regular feedback from customers is a great way for restaurants to determine what parts of the experience are working well, and where issues may be. Managing the collection of that feedback, however, can be complicated and difficult.
A digital solution can make it much easier for customers to leave feedback by using personalized engagement solutions to create a streamlined, easy method for accessing surveys and leaving feedback.
SimplyCast presents the Post-Visit Survey use case, a complete solution for leveraging communication automation tools to simplify the feedback process using easily accessible on-ramps.
The solution is intended to be leveraged by restaurant owners and mangers to improve how often feedback is received without requiring major changes to existing processes.
SimplyCast anticipated the need for restaurants to improve and adapt how they collect feedback to meet the standards of the digital world. To do this, a streamlined process that has two steps for owners and two steps for customers was created:
Owners – Step 1
First, owners ensure that their survey and incentives are created and configured with what questions they want to ask and what discounts or other offers they want to include.
Customers – Step 2
Once the solution is live, customers will be able to scan a QR code or text into an SMS shortcode that can be included on receipts to access the post-visit survey.
Customers – Step 3
Once customers submit the survey, they get taken to the incentive page which includes whatever incentive the owner decided on in step 1.
Owners – Step 4
All submissions are recorded automatically in reports that owners can review as needed.
There you have it, a complete, ready-to-go solution for restaurants to increase the amount of feedback they receive. The questions and incentives are also easily updated so they can always match what a restaurant want to know and what they want to offer.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security!â€¯SimplyCastâ€¯is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.â€¯
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your Post-Visit Survey solution more efficiently.