Dealing with product shortages and the repercussions they bring can affect a company's work schedule and relationships with customers. There is often an increase in customers trying to contact the store about product details, which takes up employees’ time and creates confusion. The stock outage system can be challenging to handle manually, which is why a digital solution can take control and make this a much more efficient process.
SimplyCast presents the Retail Stock Outage use case, an automated system for managing a company's product shortages and keeping customers up to date with the latest information. This solution leverages automated communication technology to streamline the stock outage system and reduce the manual tasks involving customer contact.
This solution is intended to be used by retail companies and their customers.
The Process
SimplyCast foresaw the need for an improved system capable of managing supply chain information, and the shortages that may arise. Maintaining a good relationship between consumers and retailers is vital in times of frequent stock shortages, and a digital solution can help make this less complicated for everyone involved. Within this process, there are just a few simple steps for retail businesses and their customers to follow.
Retail Company- Step 1
The first step for the retail business to complete is connecting their stock database with their customer database. By doing this, messages can be sent to certain customers who are interested in buying a product facing shortages, keeping them informed of product changes.
Retail Company- Step 2
Constructing a form for customers to input information related to their product interests is the next step of this process. They will be able to visit the website and request updates on specific items. This form may include information such as impacted product names and details, preferred contact methods, name and postal codes, and a disclaimer that the store cannot guarantee product amount and length of availability.
Customer- Step 1
The customer simply has to fill out the short online form and specify which products they would like to receive updates on. This form is available publicly and filling it out multiple times will allow the customer to update their preferences.
Retail Company- Step 3
By creating personalized messages for the customers, they will feel as if the company is taking all necessary steps to get them their desired product. This establishes a good relationship between retailers and consumers. This message will use data collected from the online form, creating an easy method to keep customers in the loop.
Retail Company- Step 4
The last step in this process is for companies to review their reports. This will provide valuable information and patterns regarding customers and their behavior, allowing the store to resolve any issues and improve their future business.
Why SimplyCast?
That’s the summary of what it takes to create an effective retail stock outage solution and it’s only scratching the surface of what is possible when it comes to using digital technology to improve customer engagement.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your retail stock outage strategy more efficiently.
