SimplyCast Blog: SimplyCast EngagerLive: Live Chat Tool

Emails and phone calls are the backbone of every customer support system in the world. But what about live chat? Live chat has been gaining more and more traction with customer support services all over the world. Because we're focused on improving customer care, we went one step further with EngagerLive. EngagerLive not only connects you with customer care agents, it connects you with the same one every time. This means no more reiterating your problem every single time if the first fix didn't take. No more calls where the line drops. You have fast, efficient customer support, and you can build a rapport, and therefore loyalty. That's the kind of communication SimplyCast wants to help build.