When a company is impacted by a product shortage, it interferes with several aspects of their business. For example, they may face an increase in customers trying to contact the store inquiring about the product. This ties up phone lines, social media messaging, support centers, and prevents store employees from completing other important tasks. Finding a way to contact interested customers when products become available while also managing scalping is vital for many retail businesses. Implementing a digital solution can achieve this outcome, without a dramatic increase in costs or time investment.
SimplyCast presents the Retail Stock Outage use case, an automated solution to streamline the digital tools required to manage the product shortage system.
Benefits of a Digital Solution
By automating the retail stock outage system, businesses can be assured their customers are kept up to date on product information, and their employees will have fewer manual tasks to complete. This solution makes use of online forms and other relevant digital tools to ensure that communication between customers and suppliers is efficient and approachable.
Allows Employees to Focus on Store
The automated system takes pressure off retail employees and allows them to focus on other store-based tasks that need to be completed. They won’t have to take time to answer frequently asked questions from customers about certain products, whether that be phone calls, social media messages, emails, etc.
Checks Stock Database
When products face a shortage, the digital solution will keep tabs on any updates regarding availability. This system will notify customers who signed up for a list when new stock has arrived, assuring they are kept up to date and can receive their desired product in a timely manner.
Makes Customers Feel Valued
Keeping consumers informed of stock updates and availability by sending personalized messages helps maintain good customer relationships. They will feel valued by the company, and that steps have been taken to help them receive the product that they are interested in. By personalizing the message, they are more likely to open it and follow through with their purchase when new stock is received.
That’s the summary of what it takes to create an effective retail stock outage solution and it’s only scratching the surface of what is possible when it comes to using digital technology to improve customer engagement.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your retail stock outage strategy more efficiently.