Many hospitals and clinics are looking for a better way to manage their patient’s appointments. They must ensure that they receive confirmation after booking. Finding a way to reduce manual tasks for staff, and keep the frequency of missed appointments low is the ideal solution.
SimplyCast presents the idea of a Digital Medical Appointment Confirmation use case. This all-in-one platform will allow medical facilities to communicate with their patients. Communications can be regarding appointment confirmation and reminders or other concerns.
The automated nature of the solution allows communication to take place without having to manually reach out individually. This saves everyone valuable time, and allows staff members to work on other, more hands-on tasks. It also means less missed appointments, which will overall benefit both the organization and the patient receiving care. This improves clinic efficiency and time management, allowing staff to perform better.
This solution was primarily designed for front-end staff and patients who receive confirmation messages.
Who Does What?
Simplycast created this solution to help everyone stay updated regarding appointment times, and reduce the need for manual work. This system streamlines the communication process by taking advantage of several digital tools.
These tools are highly varied and include things such as digital forms, templated reminder messages, and a final review for engagement. All of these factors help keep the organization running smoothly. They help ensure that no patient is left behind when sending out both confirmation and reminder messages. We have identified the core users of each step of this process.
Step 1- Patient
The first step of the process involves the patients booking their appointments. This can be done through a brief digital form that will collect all of the required information. Once collected, the solution will store it in a centralized database for easy access.
Step 2- Administrator
The system will then pull information from the database to create a personalized confirmation message for the patient. This may include things such as an individualized greeting, details about their appointment, etc.
Step 3- Administrator
The next step is to send out reminders in the days prior to the appointment. This will again be personalized and completely automated, so no human intervention is required.
Step 4- Administrator
The final step of this process is to analyze the generated report. The system will track messages and how they were engaged with. After tracking these details the system creates an in-depth report.
The report can be used to alter or make adjustments to the system. The administrator can review this whenever they need to, and see where the process may need to be altered.
That’s the summary of what it takes to create a digital solution for appointment confirmation. We're only scratching the surface of what is possible when it comes to using automated technology. This technology can help the operations of these medical organizations run smoother.
You can add other use cases to this one, improving healthcare marketing and maintaining contact information. Patient care, patient experience, and clinic efficiency will improve.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable. It can be tweaked or altered to meet the exact needs of every institution.
We have you covered when it comes to scaling and security. SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server. The messages you transmit are completely encrypted.
Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can feel more confident in your messaging.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC062, Medical Appointment Confirmation Solution when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your organization and ensure patients receive confirmation of their medical appointments.