Walk-In Clinic Waitlist Management: Automation

Walk-In Clinic Waitlist Management: Automation

hospital automationpersonalized use case solutionshealthcare engagementpersonalized automation software
Walk-in Clinic Waitlist Management

Clinics are facing difficulties managing their waiting rooms after the restrictions of the pandemic. Many facilities can only hold a certain amount of patients at once, which has led them to opting for a waitlist system. This typically means the patient will sign up, and wait in their car until they are called in for their appointment. However, this is presenting challenges for the clinic that are furthering the overcrowding problem that they are initially trying to avoid. For example, patients are entering the clinic to sign up for the waitlist, or to ask questions about the system. The phone lines are also being held up, which is causing a buildup of miscommunication. So how can these clinics handle their waitlists and keep their waiting room at a safe and productive occupancy?

SimplyCast presents the Walk-In Clinic Waitlist Management use case, a streamlined solution designed to help avoid overcrowding in waiting rooms, while also ensuring appointments are operating as scheduled. This solution makes use of digital tools to keep a timestamped record of waitlisted patients, detect when there is a free spot in the clinic, and notify patients based on a first come first served system.There are many enefits to using this solution instead of manually operating the waitlist, and we have identified our top 3 for you in this blog.

Top Benefits

SimplyCast foresaw the need for a more organized waitlist management system for clinics to use, now that the pandemic restrictions are slowly being lifted. It is important to keep everyone safe and comfortable, while also ensuring the appointments are running as smoothly as possible. By using automation, clinic staff doesn’t have to worry about manually signing patients up, or contacting them when a free spot opens up, as the system will take care of this for them. This leaves administrators more time to complete their regular day-to-day tasks, that require more hands-on time.

Easy Digital Sign-Up

Patients can simply use a digital form prior to their appointment, which adds them to the waitlist automatically. An easy method of doing so is by placing a QR code at the clinic entrance. This form will contain information such as first and last names, phone numbers, and the number of patients attending the clinic.

Limited Manual Work for Staff

Since digital forms automatically collect patient information and store it appropriately, and the system send confirmation messages, the clinic staff has very limited manual work. All they have to do is identify when a seat opens up in the clinic, and press send to notify the patient that they can come in.

Post-Appointment Removal

Once the patient has completed their appointment, the system will automatically remove their name and information from the system.

Why SimplyCast?

That’s the summary of what it takes to create a digital solution for clinics to manage their patient waitlist, and it’s only scratching the surface of what is possible when it comes to using automated technology to help during keep clinics organized and efficient.

The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.

Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.

Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.


Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC059, Walk-In Clinic Waitlist Management when your demo begins.

Simply request a demo by clicking the button below and let us show you how our solution can help you manage your clinic waitlist protocol more effectively.

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