Who Does What in a City Support Requests Solution?

Who Does What in a City Support Requests Solution?

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City Support Requests, Who Does What

Now more than ever, it’s important to make people feel heard. For a smart city, this means ensuring that support requests reach the right person and are responded to promptly. Allowing citizens to request support easily, sending automated updates and collecting additional information is deeply important. Doing this manually, however, can result in cases being lost, issues going unresolved and resentment against the city building. An automated platform that could handle all types of support requests and route them appropriately would be ideal. A solution like this allows citizens to quickly engage with their leadership structure and receive assurance when issues arise. So how can this be achieved to make city support requests more efficient and less resource consuming?

SimplyCast presents the idea of the City Support Request solution, a digital method for helping smart cities accurately take in and organize support requests, responding to them in a timely manner and notifying citizens when issues are resolved. All of these factors help reduce manual workload and keep the whole process less stressful for everyone involved.

This solution was designed primarily for use by members of a city’s administration, municipal staff and citizens.

How to Use the Digital Solution

SimplyCast designed this solution to help organizations ensure every citizen can easily submit requests, especially when there is a high volume. Sending confirmations that the city has received requests and keeping everyone updated on the status of the issue is made much easier using automation. Citizens can also still be kept informed even if they are connecting from their own personal mobile device. When handling the whole process manually, things can get very complicated and overwhelming, and there is an increased chance of errors. Governments want to keep this system running as smoothly as possible, which is why this solution is such a great alternative.

Step 1- Citizen

The process starts with an online form that allows citizens to submit a support request to the city and municipal staff. This may contain things such as name, contact information, and nature of the request. This can then be read by automation tools in order to route the request to the right department.

Step 2- Administrator

After automation has determined the correct recipient, an email will be sent to that department to allow them to begin looking into the issue. Confirmation of the assignment will be sent to the citizen, and the messages will be sent automatically as soon as the system receives the form. This form should be created in advance for maximum efficiency.

Step 3- Administrator

Similar to the previous step, the system will use templated messages to send automated reminders to participants before the event.

Step 4- Stakeholder

When it’s time for the meeting to start, the participant will receive a message with detailed instructions on how to join.

Step 5- Administrator

Real time live analytics will be shown as the meeting goes on, including number of participants who joined, number of invitations sent, and total duration of the meeting. Administration can review the report that is created after the meeting to improve the whole process.


Why SimplyCast?

That’s the summary of what it takes to create a digital solution for handling AGM meeting data, and it’s only scratching the surface of what is possible when it comes to using automated technology to help organizations communicate meeting information to participants.

The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.

Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.

Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.


Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC041, Annual General Meeting Management when your demo begins.

Simply request a demo by clicking the button below and let us show you how our solution can help you handle AGM meeting instructions effectively.

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