Hair salons often manage a high volume of clients every day, which means a lot of time spent booking appointments and sending reminders. The front desk employees have a lot on their plate and would benefit from a more efficient system for handling appointments. In certain cases, hairdressers or estheticians have to step away from their client and answer phones or help customers. This creates issues and takes away from their current task. So how exactly can this issue be solved, allowing the salon appointment management process to be improved? Personal care automation tailored to salon use should address and resolve these issues.
SimplyCast presents the Salon Appointment Booking use case. This automated solution leverages digital technology to keep the appointment booking process running smoothly for everyone. Reminding clients of their appointments keeps the frequency of wasted time and resources low, and it much simpler using this system. Personalized use case solutions allow for every message to be tailored to the customer receiving them.
This solution was designed primarily for use by salon staff and their clients.
Steps to Use the Automated Solution
SimplyCast recognized the need for an improved appointment and reminder management system for salons to use. The current manual process creates several issues and is sometimes frustrating to the client, especially during extremely busy periods of time such as the holidays. Personal care marketing is highly important during these times of year. An automated solution can navigate these issues smoothly, allowing the front desk to operate more efficiently and lighten the workload enough that hairdressers avoid spending extended periods of time working the desk. This solution is completely customizable for your organization and involves 4 short steps that we are going to break down in this blog.
Step 1- Client
The client starts the process by filling out a brief online form to book their appointment. All of this data will be sent to the salon automatically and stored in their database. Storing the customer information allows personalization of messages, and also helps to ensure that any client-specific messages are received only by the intended recipients. Furthermore, contacting clients requires these details, so the solution requires that the means of creating this database before it can be effective.
Step 2- Client
The client will receive a confirmation message once they’ve successfully booked their appointment, containing information such as date and time, a thank you message, etc. These messages use the information submitted by the client to provide personalized reminders, appointment details and more. Furthermore, the client can respond to these messages, and their responses will be logged in reports to ensure that the salon can review this later. Ultimately this will provide the salon with the ability to improve reminders and other messaging moving forward.
Step 3- Staff Member
The administration should ensure reminder messages are in place, in case a client forgets about their appointment to avoid loss of revenue. Templating keeps messaging consistent and saves time later by eliminating the need to rewrite messages repeatedly or completely re-build messages after small details change.
Step 4- Staff Member
The salon staff will have a final report to review, and alter the system in any way they feel is necessary. By reviewing reports, salons can determine how people are interacting with appointment confirmations and reminders. This can be expanded to other use cases, ensuring that the salon always knows what their customers are doing and thinking.
That’s the summary of what it takes to create a digital solution for handling salon appointment bookings and it’s only scratching the surface of what is possible when it comes to using automated technology to help this management process run smoother.
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable, it can be tweaked or altered to meet the exact needs of every institution.
Don’t worry about scalability and security! SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server and the messages you transmit are completely encrypted. Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have peace of mind.
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC074, Salon Appointment Booking when your demo begins.
Simply request a demo by clicking the button below and let us show you how our solution can help you manage your salon appointments more effectively.