Clinic Patient Reviews

Challenge

Many clinics want to receive patient reviews to know how patients feel about their experiences at the clinic. Sending review requests to patients is a common way of attempting to receive more reviews after patients receive care.

Clinics face challenges when dealing with review requests and gathering feedback from patients. The most important challenge is sending hundreds of personalized requests to a client database and sending reminders consistently. Sending personal appreciation messages after a review is another challenge. Most importantly, building a solution without a solution is nearly impossible because it requires so much planning and has so many technical tasks involved.

Solution

SimplyDigital offers the Clinic Client Review Request use case. This solution helps clinics gather feedback from patients and clients and enables them to share their experiences. This automated solution will allow clinics to send personalized review requests to clients using a variety of digital tools.

Using this solution clinics can reduce the risk of communication errors and make it easy for patients to leave reviews. Encouraging more reviews can help bring in more clients to your clinic when other patients highly recommend your clinic in reviews. It is very valuable for clinics to have this automated solution in order to enhance these communications and save valuable time.

Steps to Success

  1. The solution starts with creating a centralized database that will hold all client information in one location.
  2. In this step, you send super-personalized review requests to your clients. You do not have to personalize those request messages by yourself. All you need to do is build a template in advance. The solution will pull data from the database and send a personalized copy of that review request message template to your clients.
  3. If a customer decides to provide you with a review, then they can simply follow the instructions. In an ideal scenario, they can click on a link in the message and redirect to a digital form. In the digital form they will have to fill out a few specific fields and submit the form.
  4. In the first case, send a personalized thank you or appreciation message to the client automatically. The message will acknowledge the customer’s time and effort. In the second case, send an automated reminder to the client regarding the review request.
  5. In the final step, the contact will be removed from the database automatically. If a client submits a review, the solution automatically removes the client from the database after sending a thank you message. If a client does not respond to the reminder message(s), the solution automatically removes the client from the database.

Best Outcome

Use case benefit
Save valuable time sending review requests to clients.
Use case benefit
Send personalized messages to clients that will make them feel connected to and taken care of during times of need.
Use case benefit
Allow clients to share their positive experiences and use them to improve further practices.
Use case benefit
Receive more ratings by keeping patients engaged.
Interested?