Unions have a challenging task when it comes to handling union complaint processes and labor disputes. It is in the best interests of the union and the business to resolve the issue before it becomes a formal dispute. When it escalates, however, this can be a cumbersome process that requires several people to stay on top of important information.
A digital solution can make this easier than ever, by creating automated communication processes that keep things running smoothly.
SimplyCast presents the Union Member Complaint Tracking use case, a complete solution that leverages a communication engagement strategy along with notifications and alerts that ensure the complaint process is smooth for everyone.
The solution leverages forms and advanced automation technology to create a direct path from member information to engagement.
Creating a Complaint Tracking Solution
SimplyCast anticipated the need for unions to create a system capable of tracking a labor grievance through the entire process. Unions would also need to notify both the complainant and the case manager when the case requires action to progress. To answer the challenges this presents, there are four key components:
Step 1 – Complaint Submission
First, a form is created to intake member complaints. This form is used for record-keeping and contact information purposes, but also to trigger a notification and an email to the case manager.
Step 2 – Complaint Acknowledgement
Upon submitting the form, an automated confirmation message is sent, and a case manager is assigned. A task is created for the case manager within the CRM, and an email is sent to them to notify them of the task.
Step 3 – Complaint Processing
As steps are taken to address the complaint, tasks can be created for the case manager, and automated emails can notify the complainant that progress is being made.
Step 4 – Complaint Follow-up
Regardless of the result, once the issue has been resolved a task needs to be created to have the case manager look at the case. Depending on if the issue has been resolved or escalated, an automatic email can be triggered by the case manager. With one button press, the complainant is notified of the final status of their case.
Why SimplyCast?
The SimplyCast platform is a no-code platform that allows anyone to build and edit their solution. As a result, this solution is fully customizable. It can be tweaked or altered to meet the exact needs of every organization.
We have you covered when it comes to scaling and security. SimplyCast is an ISO 27001:2013-certified company with data centers in the USA and Canada. This means we can assure you that your confidential data is safe on our secure server. The messages you transmit are completely encrypted.
Our platform has the capacity to send 100,000+ messages every hour and allows 10,000+ concurrent sessions. We can also acquire additional gateways and servers if you need them.
Most importantly, we have a 99.5% minimum uptime. With our solution, you can have feel more confident of your messaging.
Interested?
Don’t wait! Our experts are ready to give you a one-on-one demo to explain how this solution works. Let them know you’re looking at OUC085, Union Member Complaint Tracking when your demo begins.
Request a demo by clicking the button below. Let us show you how our solution can help launch emergency plans with a single click.
