FAQTopic

How do I create an email with your automated solution?

How do I copy an existing email project?

Can I create a preheader in my email campaign?

Can I change the pre-header text for an email?

How do I send an email to a specific Audience or Group?

Can I create HTML emails using the SimplyCast application?

How do I customize my unsubscribe page?

Can I use an iframe in email messages?

Can I have attachments on my emails?

Are there programs online that I can use to make an email newsletter?

Do you have any templates I can use for my email campaign?

Can I create a message to use as a template?

How do I create an email using an email marketing application?

How can analytics help my email marketing?

Can I invite people to my event through email?

Can I convert HTML emails to text-only emails? What's the difference?

Should I avoid using first name only in the "To" field?

How do my messages get mailed out?

Can I send a message in HTML and plain text format?

How do I view a list of bounced emails?

How can I remove the "having trouble viewing this email" link at top?

Are opened emails and click-throughs tracked?

How to add an email to Sender Addresses on the Send Project page

Can I send emails with a different sender name and address?

Does SimplyCast automatically remove bounced emails from my list?

I have many emails that are not opened. Why?

Do you have templates for newsletters?

What is the difference between email opens and clicks?

Can I create branded email campaigns?

How do I insert the send to a friend signup form in my message?

Can I add a signature to my emails?

Would I be able to use different "from" email addresses?

Can I use JavaScript in my emails?

Can I add an attachment to an email without putting a URL in the body?

Do you offer design templates for email campaigns? Where are they?

Do I convert my Word doc to an HTML file to use with SimplyCast?

How do I modify an image so it would link to my website?

How do I insert an image?

How can I insert my own HTML code for my campaign?

How can I insert video? Video hyperlink? Embed?

Am I charged for bounced emails?

Are DKIM, Domain Keys, or SPF records supported?

How can I check the width of my table?

Can I upload my own message content?

Are unsubscribed emails applied to every email campaign?

Does SimplyCast have a wizard that helps design the email?

How do I edit the text version of a message?

How do I change my formatting in my message?

Can I personalize my email message?

Can I attach documents to my emails?

Free email campaign services vs paid - what's the difference?

Can your company help me increase the sale of my product?

I didn’t receive my test email, but the reports say it sent. Why?

How do I change the title of my email project?

What is an email marketing application?

What is an email newsletter editor?

Can your service help me with my email marketing?

My campaign has been stuck in Pending state for a few minutes - why?

Can I assign table widths as a percentage?

My email got declined! Why?

I added myself to my own unsubscribe list - how can I fix this?

Can I import my existing list without my recipients re-opting in?

Can I use PSDs to create templates?

What is link tracking?

Where do I look to see the status of a campaign?

What is open rate tracking?

What does "total clicks" refer to on the results page?

Can I access statistics in a .CSV or .XLS/XLSX format?

My open rate seems lower than I expected, what could cause this?

Can I download all reporting stats for a specific campaign?

Why are my messages going straight into recipient spam boxes?

Am I allowed to send emails without showing email addresses or names?

Do you support mail merge in emails and subject lines?

How do I set up Google Analytics with my campaign?

How do I set up email authentication?

Can I send a test message before I send out my mailing?

My report says there’s a problem with my email. How can I fix it?

Do you offer a downloadable email software solution?

Do you use Sender Policy Framework and Domain Keys Identified Mail?

How do I insert special characters in my message?

Am I able to remove my sender address?

How do I change my primary email address?

How do I make a section of an image clickable?

What is a spam trap?

Are email headers inserted or modified?

How do I know the email address I provide will be kept private?

Can I merge data from my list into my message content?

How do I move unsubscribed contacts to the master suppression list?

Is it possible to attach a PDF file to my campaign?

Can I set up my account to automatically add unsubscribes to the list?

I'm having trouble changing fonts, what should I do?

Can I change the location where the web version link is displayed?

Why should I advertise through email?

What is broadcast email marketing?

My email service provider doesn’t let me to send bulk. What do I do?

How do I merge fields into my message content?

How do I merge data?

How do I make custom email blasts?

What is email marketing software?

I'm looking to automate my B2C email marketing. Where do I begin?

How are hard bounced emails handled?

What Is email marketing?

How are bounced emails handled? What happens if emails can’t be sent?

How do I know if my message is being sent?

What's a click-to-deliver rate?

How do I integrate Facebook into my email marketing campaigns?

Why do you flag the addresses in my list?

I am creating an email banner - what width is optimal?

Can I create mobile-friendly emails with your platform?

Email Marketing - What is it and how do you do it?

Are you able to remove the logo on more than just email?

Does SimplyCast support Cascading Style Sheets (CSS) in my HTML code?

Is Audience Management only available for Email?

How can I change the color of my fonts?

Can I switch standard text that is in email to another language?

A border is showing around an image. How do I get rid of it?

Can you create an HTML email for me?

How do I insert and edit a table in a message?

How do I upload an image to use in my email?

What is an email suppression list and how is it used?

How do I track a link within my email?

The .jpg image I inserted in my message is not showing up, why?

Why does Microsoft Word HTML code sometimes render incorrectly?

Can a text version of an email be sent to those who don't allow HTML?

Is it okay to send a plain text message?

Should I worry about fonts?

I sent a test campaign to my email. How long does it take to send?

How do I send my message?

Can I edit a campaign that is already queued to be sent out?

I have a text and HTML version of my email. Will two versions be sent?

What happens when a recipient responds to my email message?

Can I cancel a scheduled campaign?

I want to edit a campaign that is pending to send, is this possible?

Can I disable link tracking on specific links?

Where can I find free campaign templates?

How do I upload a PDF?

What is a sendable email?

How can I make a video email?

Can SimplyCast do single-send emails?

Can I add an RSS feed to my emails?

What is a transactional email?

How can I use transactional emails?

What types of actions can influence transactional emails?

How do I send an email?

What do the different statuses mean?

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