Food Bank Customer Review Request

Challenge

When obtaining client reviews, it can become challenging to send each client review request and follow up manually. With the Food Bank customer review reminder use case the challenges these tasks can simplify to allow more time spent elsewhere.  

This solution helps food banks to send requests to their clients, prompting customers to leave a review. Client reviews are a valuable tool, helping to incorporate feedback and obtain positive social proof for organizations. Using this system, you can gather reviews with no manual intervention needed.  

Using SimplyDigital's customer review request use case organizations can easily improve their routine using feedback and manage the communications involved. This solution uses automated tools to help avoid manual errors and communication errors.

Solution

SimplyDigital offers the Food Bank Customer Review Request. Using this solution, food banks can gather customer feedback from reviews and use that information to improve their processes. And send out more personalized requests and follow-ups to help increase the level of client reviews for food banks.  

Food banks can prepare review request solutions in advance and completely customize them to fit their organization's needs. Digital tools such as a centralized database, personalized messaging, and automated follow-up messages, ensure food banks receive feedback efficiently.

Further improve your food bank with use cases like the Feedback Surveys use case and the Newsletter Management use case.

Steps to Success

  1. Create a centralized database of clients, either from importing existing contacts in the database, or adding them individually.
  2. Using a template in advance, the solution will then create and send personalized review request messages to everyone on the registry.
  3. The customer will redirect to the location of the digital form by use of a link or other means of direction. The form may include client details, services they're using, a textbox to provide review, or a dropdown button to rate service.
  4. Whether the client submitted a review, or did not respond to the initial request, send a follow-up message automatically. Either a personalized thank you, or a reminder to fill out the review.
  5. In the final step the system automatically removes the contact from the database.

Best Outcome

Use case benefit
Keep your food bank review requests organized and running smoothly using a variety of automated resources.
Use case benefit
Manage reviews and requests in one location.
Use case benefit
Automate the manual tasks normally involved in this process saving everyone time and resources.
Use case benefit
Use a variety of message templates for different groups of clients.
Use case benefit
Easily import existing customer databases through integrations.
Interested?