Food Bank Feedback Surveys
Introduction for
Details for
Challenge
It's a burning question on every food program director's mind. "How can food banks be improved?" The answers to that question open a world of opportunity. The way to get those answers is easy: collect feedback.
Collecting food bank reviews is a fundamental pathway for hunger relief organizations to improve their food distribution and long-term success. They need to know if there are issues with donated foods or fresh produce.
Food banks need to know how their clients feel about their services. Running a feedback campaign manually gets too complex way too quickly. Using an automated system can collect feedback is exactly what these organizations need.
Solution
SimplyDigital offers the Food Bank Feedback Survey use case. This solution allows food banks to assess the reviews of their services. Collecting reviews for food banks improves deliveries and site-based support. This automated solution collects feedback from delivery recipients and ensures the organization is aware of customer experiences.
Surveys can easily collect customer experience information without needing to manually reach out to each one. Reviews and feedback aggregate automatically into a digital database.
Food pantries and other food programs can easily stay on top of customer requests and suggestions by gathering digital feedback. Further improve your food bank with use cases like the Customer Review Request use case and the Invoicing and Reminders use case.
Steps to Success
- Digital surveys send to clients shortly after they receive aid.
- For on-site aid, clients scan QR codes to access surveys. For deliveries, a request to review the service sends after the delivery is complete.
- All feedback stores in a centralized location. Responses are available for review whenever necessary to make improvements.
Best Outcome
