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SimplyCast Enables Businesses to Provide Immediate Customer Support with New Live Chat Tool

2 min read

EngagerLive gives any business the ability to chat live with customers online by adding a single line of code to their website and is free for all customers.

The live chat tool enables businesses to provide support without a long wait time, nurture leads and transfer chats to the most appropriate staff member.

SimplyCast's exciting new tools provide increased functionality and lead nurturing capability for businesses of every size.

Dartmouth, Nova Scotia, October 28, 2014 - SimplyCast.com, a global leader in multi-channel marketing Platform-as-a-Service solutions, is excited to announce the release of EngagerLive, a new customer engagement tool with live chat functionality. To help small businesses, the chat tool will be available completely free.

EngagerLive enables businesses to interact with customers directly from their website. This immediacy means that businesses are able to connect with website visitors at exactly the right moment and provide comprehensive customer support without a long wait time. Users can create customer queues and transfer customer chats with other users. Users also receive alerts when customers are online.

"EngagerLive helps us provide a more powerful and interactive platform for our customers at no cost to them," said Saeed El-Darahali, President and CEO of SimplyCast. "Businesses need to be able to connect with their customers and provide immediate support to boost satisfaction and reduce wait time. EngageLive makes it easy for users to chat with customers in real time."

Live chat is one of many communication signals that should be captured during the customer lifecycle. Chatting with a customer helps businesses learn which products and services customers are interested in, enabling them to shorten the sales cycle.

EngagerLive is one of several new SimplyCast tools. Among the others are Sonar, a lead tracking tool that provides detailed activity and behavior data, and Contact Manager, a tool to manage and nurture leads. Sonar enables businesses to see where leads are coming from, how they are interacting with content and more. Using Contact Manager, businesses can use detailed customer profiles and automated processes to nurture leads from the first point of contact through to their first purchase and beyond.

SimplyCast 360 is an automation marketing solution designed to reduce manual tasks while allowing organizations to communicate with their customers and clients in a highly targeted way that was previously unavailable on the market. SimplyCast 360 is used by the e-commerce and automotive industries, sports teams, nonprofit organizations, marketing agencies, and government. It is also ideal for communication in emergency situations such as forest fires, bomb threats or blizzard warnings.

About SimplyCast

SimplyCast.com is a leading provider of interactive and multi-channel communication software for organizations worldwide. The company's 360 Customer Flow Communication Platform is a feature-rich solution combining marketing automation, inbound marketing, and interactive communication. With customers in over 175 countries, including many of the most recognized brand names around the globe in retail, non-profit and hospitality industries, SimplyCast provides organizations the ability to effectively reach customers on their preferred mode of communication.

For More Information Contact:

Veronica Taylor

veronica.taylor@simplycast.com

Ph. 866-323-6572, Ext. 1403

www.SimplyCast.com

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