The SimplyCast IVR (Interactive Voice Response) Builder allows users to create a call tree system that they or other users can use for a variety of purposes, such as relaying an announcement message such as your organization's office hours, transferring callers to other departments, connecting them to the available on call personnel, or even sending callers through multiple sub-IVRs with other menu options.

 

IVRs can be used to provide local residents or clients with important information in an efficient manner by having them call into the system that you have created and configured in advance, enabling employees at your organization to focus on other daily tasks rather than responding to the same questions from many callers again and again.

 

In this comprehensive user guide, you will be walked through each and every component of IVR Builder to ensure you are well-educated on all the available tools and features it offers.

 

This guide includes:

 

  • How to create an IVR
  • How to configure all the settings of the IVR
  • A comprehensive breakdown of IVR reports

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