OnCall is SimplyCast’s schedule management feature that can be used to automatically reach the currently scheduled on call personnel at a facility, ensuring you have someone available to respond to emergencies at all times. If the on call staff member cannot be reached at any given time, a fallback number can be specified to provide users with assistance.

The OnCall feature allows you to create any number of contact groups and helps you to determine whether there are any gaps in your scheduling, providing alerts whenever there is no one scheduled for a particular shift. In the case of an illness or other unforeseen absence, the feature also allows you to override the current OnCall schedule to skip or replace that particular team member.

In this comprehensive user guide, you will be walked through each and every component of OnCall to ensure you are well educated on all the available tools and features it offers.

This guide includes:

  • How to create an OnCall group and schedule
  • How to configure all the settings of the OnCall tools
  • A comprehensive breakdown of OnCall Reminders