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My credit card on the account was declined. Why?

If the card was declined, and you don't see an error about your address information, try calling your bank. We're based in Canada and some cards automatically place holds on international purchases.

If your credit card is declined over several days when attempting automatic renewal, your account might be deactivated to prevent the system from constantly sending you declined card notifications. The deactivation is temporary and will be reversed as soon as you contact our customer care.

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