Learn About Customer Needs and Satisfaction
Automated online surveys are a great way to learn more about what your customers want and need. An automated solution can send out a general customer satisfaction survey to each customer after they visit the auto repair shop for an appointment or surveys can be sent out to a list of customers on specific dates throughout the year. Survey data is automatically collected and analyzed so you can review it. Analyzing your survey data helps you learn what your customers love about your auto repair shop and also what you can do to improve your services.