Learn More About the Customer Experience
Did guests enjoy their room and meals?
Would they come back or recommend your resort to friends?
Where are they traveling from?
You can find out all about your guests' preferences, demographics, and opinions through a quick online survey. Place a blurb advertising the survey at the bottom of the guests' bills. They can complete the survey on their mobile device while they are still at the resort or can complete it at home. A survey incentive, for example, a small discount on their next resort stay makes it more likely that the guest will participate in the survey.