Easily transfer chats between agents. If a client comes on who belongs to a certain sales person, you will be able to transfer it over if they are available. It’s as simple as choosing the user name and transferring.
As the product is all about personalizing the prospect’s experience, the feature of transferring between agents is a must. You don’t want to lose a sale because the wrong person was talking to a prospect. If you have a question about transferring a chat, please check out the FAQ section on EngagerLive.