Imagine being able to ensure those who had a positive experience are lead to leave reviews on key review sights and being able to speak directly to those who had negative experiences, thus reducing negative reviews. Using an automated process, direct clients and consumers to leave the feedback you need where you need it.
Online reviews matter more and more in a modern society. Your organization needs a way to ensure positive experiences lead to positive reviews. After an event or service is complete, fill out a form or use a pre-existing list to start the process. Depending on what you want to know, you can send a single question that can be answered on the fly or a complete survey. In both cases, ensure you collect the necessary contact information to send a follow-up message to gauge the experience.
Once a customer enters the flow, they'll receive an email asking them to rate their experience. Based on this rating, contacts will automatically be sent to a relevant process. When someone expresses a positive experience, they'll automatically be sent a follow-up asking them to leave a review on your business's preferred site. If someone expresses a negative experience, a representative will be notified and tasked with following up with them personally.
Using this solution template, you can focus your time and energy where it's needed most. By ensuring the most positive responses are directed to review sites, you gain easy access to their insight into what went right and potential leads will see these as well. By directing negative responses to an internal resource, you're able to discuss what went wrong with those you had a less than ideal experience. Simultaneously you prevent misunderstandings from tarnishing your reputation.
Increase reviews
Ensure positivity
Gain insight
Leverage a system to generate positive feedback and reviews.
Turn positive experiences into positive reviews by identifying happy clients and customers and directing them to your preferred review sites.
Use feedback to identify areas of weakness and to contact those who had negative experiences — preventing misunderstandings from harming your reputation.
