Provide customers with an automatic system check method
SMS gateways provide a critical sending service for different customers who purchase their service. From applications like SimplyCast to corporations running large-scale SMS efforts, these gateways must remain up as much as possible to ensure no interruptions to service. When interruptions to SMS gateway services do occur, providing a resource for customers to check is extremely valuable to give them peace of mind that you're aware and working to restore the system.
The Solution
Provide a keyword
By providing a short-code keyword to let them know of outages both planned and unplanned, as well as providing an additional short-code to check on the status of the service in real time you provide your customers' piece of mind as well as proper communications.
The steps to success
Set up your keyword
Set up a keyword (e.g. SMSGATEWAY) for users to subscribe to hear about outages. This allows users to opt-in for communications and messages from you.
Add an operator
Add operator STATUS so that when SMSGATEWAY STATUS is texted the current status is provided. Users can now text you when they need to get the system status automatically.
Keep outages updated
Now every time there is an outage all you have to do is go into the SimplyCast campaign and change the response text to SMSGATEWAY STATUS to reflect whatever the issue is.
Keep users updated outside of them texting you
You can also send scheduled SMS blasts to subscribers when expecting outages or when outages have occurred unexpectedly. This way you keep users updated without them having to text you.
