The Challenge

Scheduling appointments and gaining feedback

Customers of utility companies will occasionally require in-home installations and repairs to be performed on their homes in order for them to enjoy the services provided by the utility company. Effectively planning these appointments and getting feedback can be a time-consuming task.

The Solution

Use automation to connect customers and contractors

SimplyCast 360 is capable of storing information of contractors to be contacted when a customer issues a work request through the website. Contractors and customers are connected using automated emails in either direction. A satisfaction system is made available after the customer notifies that the work has been done.

The steps to success

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