The Challenge:

Gather shopper information

Duty-free shopping is a large part of the airport experience for many travelers who are travelling internationally. With more and more shoppers using duty-free stores each year, these stores need a way to capture customer information to make them aware of any upcoming specials or deals.

The Solution:

Use simple signup options

Visitors passing through should be presented with the offer to quickly opt-in for updates from the duty-free shops via their cellphone. By collecting user information at the point of purchase, and by advertising an SMS Keyword campaign, duty-free shops can collect valuable customer information to send further communications.

The steps to success:

Step 1: Create a form

Create an employee-friendly form. With this form, employees can collect customer information at point of service. Customers can choose to receive messages either via SMS or email. Make sure that customers are aware that they will be receiving promotional material.

Step 2: Set up a keyword

Register an SMS Keyword for the duty-free shop. Once you have it registered, advertise it as an option for customers to text in to opt in for your communications.

Step 3: Collect signups

Now you can collect signups at point of sale through your form and through SMS opt-in. Both of these options provide customers with simplicity to receive your messages.

Step 4: Send deals

With the opt-in list you now have, advertise upcoming deals and promotions as they occur.