The Challenge

Simplify the Outage Report Process

Simplify the process of reporting issues (outages, downed power lines, fallen trees obstructing a line, non-functioning street lights), reduce phone wait times and increase customer satisfaction.

The Solution

Use SMS to Make the Reporting Process Faster and Easier

Using SMS short codes optimizes the issue reporting process. The SMS reporting process reduces the time support staff spend on the phone. Customers can quickly text a shortcode to the power company and a technician will follow up about the issue.

The steps to success

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