Everyone likes to be rewarded. Your customers are gathering points each time that they visit your store. Giving them rewards when they reach a certain amount shows customer appreciation. This type of loyalty drives the customer experience.
The Solution
Offer customers rewards automatically
Make being a customer fun. When your customers achieve different milestones with your store, you can use the SimplyCast platform to send out messages congratulating the customer and offering any type of offer your team has defined for that milestone.
The steps to success
Check which customers should be sent offers
When a customer has reached a milestone in your database, the API checks to see if they should receive the rewards email. If yes, the email will be sent to the customer.
Keep your system updated
If the customer has clicked on the offer in the email, the API will update the external CRM with this data.
Send a follow-up email
Once the customer has redeemed the offer in the external CRM, SimplyCast will be updated. SimplyCast will then automatically send an email to the customer informing them that they have claimed their rewards.
