The Challenge

Verifying new address information

Moving is a fact of life for many people, but it can be a hassle in more than just the obvious ways. For instance, not only do you need to ensure that everything gets to your new destination, you need to make sure that all of the services you use, such as financial institutions and the postal service, has your updated information. How would an institution be able to make sure they have up-to-date information for you, without the hassle of needing to go from place to place to make sure they have your correct information?

The Solution

Use Contact Changed to trigger a verification call

Through the use of the Contact Changed element, institutions would be able to see that your information has been updated, whether in person or through the use of an online form. That information update would then trigger a workflow where the end result is a phone communication that asks you to verify that you have entered new information, and provides a phone number for you to do so. This allows you to eliminate some of the busywork involved in getting established in a new place without having to leave the house.

The steps to success

Video Explainer

Update Contact Information
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