Utilities Customer Notifications: Campaign Launchpad
Jun 11, 2015
During an outage, a utility company can keep customer satisfaction high and reduce complaints. Providing a simple option for customers to receive outage and maintenance notifications helps utility companies keep customers updated right away. Customers can signup using an SMS shortcode or an online signup form. Once you have their contact information, you can notify them in an instant. The next time an outage happens or scheduled maintenance is required, a message is sent out on their preferred method of communication, either email, voice, or SMS. Reduce the number of customers calling in to get information during an outage and keep your customers informed and satisfied.